Process Lead

Process Lead

We're one of the country's largest energy companies, with a vision of powering a future where people use less energy, and it's cleaner, safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company along with a supportive, friendly work environment where your contributions are valued.

We know life isn't one-size-fits-all, and neither is work. That's why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories : 1. Onsite roles where employees are expected to be onsite daily. 2. Hybrid fixed roles that are a mix of remote work and onsite work fixed days each week 3. Hybrid flexible roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being : medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

This position is responsible for helping drive customer-centric strategies across the organization. This role provides oversight in the Customer Solutions Center of Excellence. This role will include coordinating with multiple stakeholders and leaders across departments and overseeing the gathering and creation of executive presentations. This position also leads the strategy and development of the monthly Customer Council meeting plans and presentations to increase customer centricity across the organization; monitoring key business strategies to align content across presentations; and managing Customer Solutions programs as needed.

Job Responsibilities

• Oversee the collection, synthesis, and creation of high-quality materials for senior leadership audiences for all of Customer Solutions.
• Collaborate with internal and external stakeholders for preparing, refining and presenting content to provide updates to business leaders throughout various levels of the organization.
• Work with other Centers of Excellence across the organization on utility wide initiatives and special projects.
• Manage agenda, speakers, and presentations for monthly Customer Council meetings for utility SLT. Attend meetings, summarizing key takeaways and follow-up on action items as identified in meetings.
• Ensure accurate and timely completion of reports and presentations and liaisons with Corporate Scorecard and Utility Culture team
• Fosters and maintains relationships with internal and external networks
• Build and manage a central repository for all executive level presentations within Customer Solutions.
• Manage Customer Solutions initiatives as needed to support organizational goals and enhance the customer experience.

Job Specific Qualifications

Bachelor's degree and a minimum of 7 years relevant professional experience. In lieu of a degree, a minimum of 10 years of relevant professional experience.

Demonstrated strong communication skills (verbal and written), with ability to translate complex information into clear, compelling narratives for senior leadership

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint, with emphasis on executive-level document and presentation design

Demonstrated ability to lead cross-functional collaboration, working effectively with stakeholders and leaders across multiple departments.

Exceptional organizational skills, with a track record of managing multiple projects, deadlines, and deliverables simultaneously.

Strategic thinking, analytical capability and customer focus to make sound judgements with limited information, while aligning content and integrating key organizational priorities to presentations.

Operational experience with processes within a Customer Care or related process

Department of Energy's regulation 10 CFR 810 is required.

Desired :

MBA

Knowledge of utility customer-facing operations

Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are : (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident / accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana / cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC / Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. ADDITIONAL EEO INFORMATION (Click link below) Know your Rights : Workplace Discrimination is Illegal

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