Operations manager

Operations Manager

Ace Hardware is seeking a qualified operations manager to be responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. An effective manager maximizes productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards. They demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals.

Major Responsibilities :

• Train, coach and develop associates using our S.A.L.E.S. process.
• Implement the marketing strategy to include in-store promotions, local and national advertising and events, visual merchandising and a high level of housekeeping
• Resolve customer and employee issues in a timely and satisfactory manner
• Lead associate team to meet and exceed store goals
• Be proficient in all store technology including POS system
• Develop ideas to increase store traffic, implement and execute those ideas at retail
• Monitor daily cash reports, employee scheduling, progressive discipline, product ordering, inventory management and operational efficiencies

Minimum Requirements :

Physical Requirements :

Ace goes beyond hardware : build a future, a purpose, and a community with us. Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment.

At Ace you have the opportunity to grow with the company in a fun and active work environment.