Shift Supervisor

Description :

The Shift Supervisor (SS) lives the company Mission Statement and values through direction of crew, customer service and operations during assigned shifts. The Shift Supervisor is responsible for restaurant operations during assigned shifts when management is not present.

NOTE : Each "key activity" described below identifies, in parenthesis, the primary (but not exclusive) core competency related to the performance of these principal responsibilities and key activities.

Requirements :

MINIMUM QUALIFICATIONS :

1. High school diploma or equivalent, with some college preferred

2. Demonstrated leadership skills with a minimum of six (6) months of excellent performance standards with a

BURGER KING® Restaurant or a comparable work record, preferably in a restaurant or retail / hospitality industry

3. English language proficiency that enables speech clarity and proficient verbal and written comprehension

4. Basic math skills

5. The incumbent has completed the following internal certifications or is willing to complete them as required, including but not limited to, Guest Service Expert (GSE), Basic Management Training (BMT) and Serve Safe Essentials

6. The incumbent has completed internal certifications for Anti-Harassment Training and HR Legal Compliance Training or is willing to complete them within sixty (60) days from the start date in the position

CRITICAL RELATIONSHIPS

1. Reports to Restaurant Manager

2. May be supervised by Assistant Manager and / or Senior Assistant Manager

3. May be coached by District Manager and / or Senior District Manager

4. Coordinate shift operations with Crew Team Members

Additional Info :

PRINCIPAL RESPONSIBILITIES and ACTIVITIES :

1. Leads Shift Operations : Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines

• Provides production direction to crew in a clear and concise way (Leads People)
• Sets an example for crew by working hard to implement shift plan and ensure swift and smooth production (Gets Results)
• Identifies and resolves bottlenecks in food preparation and Customer Promise delivery to increase speed of service (Solves Problems)
• Demonstrates patience and a positive attitude with crew while delegating tasks and giving instructions (Influences Others)

2. Leads shift using Mission Statement and Values : Motivates crew members to exceed customer expectations with food and friendly service in clean surroundings.

3. Builds Crew Talent : Directs, trains and motivates crew members during shift on each of the workstations as needed to enhance restaurant results

4. Assists with Restaurant Compliance : Adheres to compliance of government regulations, BKC Market Policy, food safety, BKC National Security Policy, operations and BKC policies and procedures relating to all activities in the restaurant during the shift

5. Assists with Profit and Loss : Follows marketing plan and cash control / security procedures and helps to maintain inventory

and labor costs

1. Certain administrative responsibilities are inappropriate for the SS such as : ordering product, new hire orientation, performance reviews, payroll input, scheduling and weekly or monthly sales reporting.

2. The SS does not assist the salaried management in the hiring practices of crew members, (i.e., recruiting, interviewing and hiring or termination practices.)

3. The SS does not conduct any formal counseling procedures, such as documentation, suspension or termination. The SS may send an employee home before formal counseling can be conducted by a salaried manager.