Senior Director, Customer Success - ExamOne

Senior Director of Customer Success

The Senior Director of Customer Success is charged with defining and executing the vision, strategy, and operational excellence of the ExamOne Customer Success function. The Senior Director will lead a team of over 300 employees located across the U.S and will engage, develop and lead an experienced leadership team to deliver exceptional customer experiences that drive revenue growth, maximize operating margin, and foster strong customer relationships.

This strategic leadership assignment partners with key internal stakeholders to design and deploy cost competitive strategies that will allow us to bring our brand to life for our customers, while ensuring that our service and quality remain paramount. The Senior Director will interface with strategic customers, the commercial organization, operations, finance, HR, marketing regulatory / quality, affiliates, and other leadership teams to ensure that we are meeting the needs of all stakeholders. This role drives revenue, operating margin, and growth by ensuring the highest standards of quality, customer service, and operational efficiency.

The ideal candidate is a visionary and results-driven leader who is deeply committed to Quest Diagnostics' core values, the "Quest Way," and the "5 C's" : Customer First, Care, Collaboration, Continuous Improvement, and Curiosity. This leader will leverage data, technology, and AI to innovate and create new revenue streams while holding leaders accountable to achieve all goals and metrics under the Perform@Quest philosophy.

This position will ideally be based in Lenexa, KS (hybrid), but we will also consider well-qualified candidates who prefer to work remotely, or are near-site to another major Quest location.