Sr. Director, Solution Assurance

About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis.

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.

Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving's Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.

About the Role

The Senior Director, Solution Assurance is responsible for overseeing the Solution Assurance team, with a focus on ensuring solution quality, completeness of the solution blueprint and design. As a trusted advisor to both external customers and internal project teams, you will be at the forefront of collaborating with Kinaxis' customers and their SI Partners, ensuring alignment with best practices, customer requirements, and the implementation methodology. In this role, you will require strong leadership skills, deep project management expertise, and a proven track record of success in delivering complex software implementations in the supply chain industry.

What You Will Do

• Understand customer needs and objectives, help them assess the quality of the Solution, offer expert recommendations to ensure customer specific requirements are being fulfilled and design gaps are addressed.
• Oversee quality of delivery and provide proactive support for SI Partner-led projects, ensuring reduced post blueprinting escalations.
• Build and maintain strong relationships to ensure client satisfaction and mutual successful project outcomes.
• Optimize resource allocation and utilization across projects, balancing the workload and skillsets of Solution Assurance team members to meet project requirements, deadlines and maximize profitability.
• Communicate project status, updates, and risks to clients in a clear and timely manner and address any client concerns or issues promptly and effectively.
• Lead, mentor, and develop a team of Solution Architects, Technical Architects, Senior Delivery Managers, and Business Architects responsible for ensuring the quality and completeness of customer solutions.
• Continuously assess and refine solution assurance processes, methodologies, and tools to ensure adherence to best practices and processes while addressing the customer requirements.

What We Are Looking For

Primary Skills and Qualifications

Role-specific skills and experience

Work With Impact : Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands : Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

Social Responsibility at Kinaxis : Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team :

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.