ServiceNow Competency Leader

ServiceNow Americas Competency Leader

As a ServiceNow Americas Competency Leader, you will actively contribute in driving the strategic direction, execution, and growth of IBM Consulting's ServiceNow business across the Americas. This role serves as the strategic link between IBM and ServiceNow, ensuring alignment, operational excellence, and measurable business outcomes for both organizations and our clients.

Key Responsibilities :

• Strategic Leadership & Partnership Execution :
• Define and execute the strategy for IBM's ServiceNow relationship, including joint business planning, market positioning, solution development, and go-to-market alignment.
• Scale the ServiceNow competency across the Americas, building IBM Consulting's capabilities to meet ServiceNow partnership measurements in Customer Success, Competency, and Capability.
• Drive internal and external partnerships, organizational alignment, and operational performance to maximize the value of the strategic partnership.
• Relationship & Ecosystem Management :
• Collaborate with ServiceNow leadership to strengthen the partnership and identify opportunities for joint innovation and solution development.
• Maintain a formal partnership structure and ensure compliance with ServiceNow partnership standards.
• Lead IBM's engagement with ServiceNow ecosystem partners, including implementation and build partners, to drive joint capability and market impact.
• Market Presence & Mindshare :
• Oversee marketing campaigns, content creation, and thought leadership initiatives to elevate IBM's visibility in the ServiceNow ecosystem.
• Drive market mindshare by securing client references, industry recognition, and analyst accolades.
• Partner with delivery leaders to harvest client success stories and ensure excellence in Customer Success metrics (CSAT, references) and Capability metrics (deployments).
• Go-to-Market & Sales Enablement :
• Collaborate with sales and alliance teams to develop and execute go-to-market strategies, including joint marketing campaigns and client engagement programs.
• Enable field sales teams with partnership insights and differentiation to support informed customer decisions.
• Drive revenue growth through "sell-to," "sell-with," and "sell-through" motions, ensuring alignment with NNACV and deal registration targets.
• Enablement & Capacity Building :
• Build and maintain market-leading skills and capacity aligned to ServiceNow offerings and client demand.
• Lead skill development and certification programs across markets and CICs, in partnership with Workforce, HR, and Learning teams.
• Ensure IBM meets ServiceNow's competency metrics, including certification and credential targets, and proactively address future skill needs.
• Governance & Performance Management :
• Establish and manage operational governance and performance reporting for the partnership.
• Monitor trends and support strategic talent initiatives to ensure IBM Consulting remains a top-rated ServiceNow partner.

Required technical and professional expertise :

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.