Clinic Services Coordinator - Ophthalmology

Healthcare Administrative

University of Iowa Health Care, Department of & Visual Sciences is seeking a 100% Clinic Services Coordinator (PVL4; 4A). This role leads and develops a team of frontline scheduling staff to ensure efficient patient access and high-quality service delivery for the Department of Ophthalmology & Visual Sciences. This position oversees coverage for patient reception, registration, scheduling, triage, and contact lens services, requiring proficiency in these areas to guide staff effectively. Key responsibilities include managing onboarding, training, and performance evaluations; optimizing physician scheduling templates in EPIC; and implementing workflow improvements to enhance patient satisfaction and operational efficiency. The coordinator serves as a primary liaison between clinical faculty, the Patient Access Center, and department administration, ensuring compliance with University policies and performance standards. Additionally, the role contributes to financial oversight and strategic initiatives aimed at improving patient access and clinic operations.

Position Responsibilities

• Coordinates scheduling and check in / out functions for the Department of Ophthalmology & Visual Sciences' university campus clinic, triage, and contact lens retail teams.
• Monitors and assigns daily workflows to team members and ensures timely completion of tasks.
• Hires, develops, and manages the performance of frontline scheduling staff for the department's university campus clinic in collaboration with the Clinic Services Manager.
• Ensures staff demonstrate compliance with UI policies, procedures, and required compliances based on their position duties.
• Develops, manages and monitors new employee onboarding and training. Provides re-education to existing staff as needed.
• Conducts annual competency reviews to ensure staff skill and competencies meet expectations.
• Manages staff performance by conducting regular one-on-one meetings to solicit and offer employee performance feedback and track employee progress on assigned metrics, goals and projects.
• Facilitates annual performance reviews and goal setting for frontline scheduling team members.
• Manages ELMS time keeping records for all direct reports including approval of leave requests, etc.

Operations and Quality Standards / Improvement

Patient Access Services to Clinical Department

Patient Satisfaction / Service Excellence

Financial Management

University of Iowa Health Care recognized as one of the best hospitals in the United Statesis Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is : Changing Medicine. Changing Lives.

Percent of Time : 100%

Schedule : Preferred schedule Monday - Friday, 8 : 00a-5 : 00p. Schedule may be modified to fit candidate and clinic needs.

Location : UI Health Care, Iowa City

On Campus : This position is performed fully on campus.

Pay Level : 4A

Required Qualifications

Desired Qualifications

Position & Application Details

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