Plumbing Service Manager

Job Description

Job Description

About You :

You are a detail-oriented, self-starter that thrives in a fast-paced environment, enjoys improving processes and helping your teammates get the best from themselves. You get results because you take initiative, prioritize, and lead, manage, and embrace accountability. You are an effective communicator, natural problem solver, and enjoy bringing order to chaos and efficiency to situations with multiple moving parts.

If this sounds like you, and you take pride in holding a higher standard, taking ownership of your decisions, and bringing smiles to others, there’s a good chance you could be a fit as a Barker & Sons Plumbing Service Manager.

About the Role :

Barker & Sons is looking for a collaborative, action-oriented leader ready to mentor and grow a team of high-performing field technicians. The Service Manager is a member of our Operations Team and is accountable for harmonizing the selling, scheduling, and completion of all plumbing services through leadership, management, and accountability of our technicians and the consistent application of our best practice-driven processes.

This role drives effective and profitable daily operations through direct leadership, process improvement, sales coaching, and the use of key data and metrics to identify issues, develop solutions, and drive performance. Key to success is the ability to manage a mix of direct reports that may include Plumbing Service & Repair, Camera Sales, and Installation Technicians.

Compensation :

$90,000 - $130,000 yearly + bonus

Responsibilities :

• Lead, manage, and build team camaraderie ensuring accountability for their performance and results.
• Train and coach technicians in sewer sales, and installation processes, emphasizing the use of technology and established workflows for consistent support.
• Drive team performance to achieve productivity and conversion goals, utilizing sales and operations data to provide targeted coaching and feedback.
• Ensure technicians consistently deliver 5-star customer experiences that are aligned with Barker & Sons' home services proven process.
• Conduct routine ride-along training sessions to boost technician confidence, enhance performance, and support professional growth.
• Participate in daily meetings to review data and communicate objectives effectively.
• Collaborate with Dispatch to align work assignments with field performance, meet customer needs, and uphold company core values.
• Assist in creating and following monthly staff schedules to maintain regular operations and handle contingency situations.
• Act as a liaison between customers, technicians, and staff to address service issues promptly and appropriately.
• Lead by example in maintaining a professional appearance and demeanor, ensuring technicians reflect the professionalism that customers appreciate.
• Uphold Barker & Sons' core values, promote accountability and pride among technicians in maintaining their trucks, tools, parts, and inventory.
• Actively recruit and provide input on screening, selecting, and managing technicians in line with core values and objectives.
• Establish and maintain a safe working environment, prioritizing personnel safety in all situations.
• Seek and integrate performance feedback and coaching from site leadership and Nexstar coaches continuously.

Qualifications : Required :

Preferred :

Desired :

About Company

Barker and Sons Plumbing is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we’ve got great people.”