Talent.com
Customer Care Representative I
Customer Care Representative ISKYGEN • Menomonee Falls, Wisconsin, United States
Customer Care Representative I

Customer Care Representative I

SKYGEN • Menomonee Falls, Wisconsin, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Important things YOU should know :

  • Fully remote opportunity
  • Training schedule (Initial 90 days) : 8 : 00am - 4 : 30pm Monday - Friday CST
  • Work schedule (after training) : 8 : 30am - 5 : 00pm Monday - Friday CST
  • Hours of operation : 7 : 00am - 10 : 00pm CST Monday - Friday so shift could flex based on business need
  • $2.00 / hour differential on Mon / Tues
  • Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment : 10 / 1 - 3 / 31
  • Exceptional professional growth in a fun rewarding environment

What will YOU be doing for us?

Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer - always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience.

What is in it for YOU?

  • Career growth in an inclusive culture
  • Paid training
  • Health benefits
  • 401(k)

    • What will YOU be working on every day?

  • Servicing our Dental and Vision insurance inbound callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area.
  • Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.
  • Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
  • Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information.
  • Act as liaison between our organization and the client's Member Services staff to resolve issues such as eligibility and filing appeals and grievances.
  • Provide updates to providers with questions regarding the status of their credentialing application.
  • Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available.
  • Ensure all calls are answered according to company and client guidelines.
  • Accurately document call information and resolution in our internal systems.
  • Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported.
  • Properly identify issues that need to be escalated appropriately to the leadership team.

    • Additional Responsibilities :

  • Provide recommendations on system enhancements and process improvements to management.
  • Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues.
  • Participate in departmental projects when applicable.

    • What qualifications do YOU need to have to be GOOD candidate?

  • Required Level of Education, Licenses, and / or Certificates

    • High school diploma or equivalent.

  • Required Level of Experience

    • 1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail.

  • Required Knowledge, Skills, and Abilities

    • Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook.

  • Ability to work occasional overtime as needed.
  • Excellent listening and communication skills.
  • Superior customer service skills including the natural ability to provide empathy.
  • Strong data entry / typing skills.
  • Strong navigation skills and the ability to multi-task.
  • Excellent attention to detail.
  • Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions.

    • What qualifications do YOU need to be a GREAT candidate?

  • Preferred Level of Experience

    • 1+ years of job related customer service experience within the dental, vision or medical industry.

  • Previous experience working in a virtual environment.
  • Understanding of dental, vision and / or medical insurance terminology.
    • [job_alerts.create_a_job]

    Customer Care Representative • Menomonee Falls, Wisconsin, United States

    [internal_linking.similar_jobs]
    Customer Care Associate

    Customer Care Associate

    Equiniti • Milwaukee, WI, United States
    [job_card.full_time]
    This role will be fully onsite in our Milwaukee, WI location.Temporary Assignment lasting 3-4 months.EQ Shareholder Services provides comprehensive solutions to support organizations throughout the...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Care Representative - Relocation Benefits Provided - Located in Warroad, MN

    Customer Care Representative - Relocation Benefits Provided - Located in Warroad, MN

    Marvin • Milwaukee, WI, United States
    [job_card.full_time]
    Are you energized by solving problems, building trust and relationships with customers? As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Teller / Customer Service Representative I

    Teller / Customer Service Representative I

    Port Washington State Bank • Cedarburg, Wisconsin, United States
    [job_card.full_time]
    Port Washington State Bank, a 15-time Top Workplace winner, is a community-minded bank where people build lasting careers. Whether you're exploring a new path or looking to grow your experience, thi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Technician

    Field Service Technician

    TDS Telecom • Plymouth, WI, US
    [job_card.full_time]
    At TDS Telecom, connecting people is at the heart of everything we do.We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities.We are dedicated to excel...[show_more]
    [last_updated.last_updated_30] • [promoted]
    PMA Sales Representative

    PMA Sales Representative

    Johnson Controls • Menomonee Falls, WI, US
    [job_card.full_time]
    Build your best future with the Johnson Controls team.As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, place...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Care Representative

    Customer Care Representative

    Morphius Corp • Milwaukee, WI, US
    [job_card.full_time]
    We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Account Representative II

    Client Account Representative II

    Employee Benefits Corporation • Milwaukee, Wisconsin, United States
    [job_card.full_time]
    Employee Benefits Corporation is hiring for a.Client Account Representative II.The Client Account Representative II is the primary point of contact for a specific set of Employee Benefits Corporati...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Care Representative (Full time)

    Customer Care Representative (Full time)

    Associated Bank • Hales Corners, WI, US
    [job_card.full_time]
    Hales Corners 10708 Janesville.At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.If you thrive ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Care Advocate II - Spanish Speaking

    Customer Care Advocate II - Spanish Speaking

    Regal Rexnord • Grafton, WI, US
    [job_card.full_time]
    Customer Service Representative.This role will be based out of our Grafton, WI office to start, but will move to our Milwaukee office around March 2026. This role is key in meeting the needs of our ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Inside Sales Representative

    Inside Sales Representative

    Design Air, LLC • Milwaukee, WI, US
    [job_card.full_time]
    Design Air is currently seeking an Inside Sales Representative to join our Kimberly team! As an Inside Sales Representative, you will interact with customers over the telephone or in person, provid...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant Delivery - Flexible Onboarding

    Restaurant Delivery - Flexible Onboarding

    DoorDash • Glenbeulah, WI, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Enterprise Sales Representative

    Enterprise Sales Representative

    SPECTRUM • Milwaukee, WI, US
    [job_card.full_time]
    This role requires the ability to work lawfully in the U.Ready to outline cost-effective combinations of telecommunications services to enterprise accounts? You can do that.Do you want to build lon...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Care Representative - 2nd Shift

    Customer Care Representative - 2nd Shift

    Associated Bank - Corp • Hales Corners, WI, United States
    [job_card.full_time]
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Nurse RN - Long-Term Care - $2,128 per week in Plymouth, WI

    Travel Nurse RN - Long-Term Care - $2,128 per week in Plymouth, WI

    TravelNurseSource • Plymouth, WI, US
    [job_card.full_time]
    TravelNurseSource is working with GrapeTree Medical Staffing, LLC to find a qualified Long-Term Care RN in Plymouth, Wisconsin, 53073!. The Registered Nurse is responsible for rendering nursing care...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Representative

    Sales Representative

    Sleep Number • Milwaukee, WI, US
    [job_card.full_time]
    Sleep Number is a sleep wellness technology leader.For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds.We are ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel Nurse RN - Long Term Care - $1,915 per week

    Travel Nurse RN - Long Term Care - $1,915 per week

    Titan Nurse Staffing • Plymouth, WI, United States
    [job_card.full_time]
    Titan Nurse Staffing is seeking a travel nurse RN Long Term Care for a travel nursing job in Plymouth, Wisconsin.Job Description & Requirements. Health care professional needed for a LTC position in...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (Oak Creek)

    Customer Service Representative (Oak Creek)

    GRAFF • Oak Creek, WI, United States
    [job_card.full_time]
    GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory pr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Advanced Practice Provider- Corporate Health and Wellness - Lakeland University- Part Time - Plymouth, WI

    Advanced Practice Provider- Corporate Health and Wellness - Lakeland University- Part Time - Plymouth, WI

    Prevea Health • Plymouth, WI, United States
    [job_card.full_time]
    Advanced Practice Provider- Corporate Health and Wellness - Lakeland University- Part Time.Plymouth, Wisconsin, United States. This position will work 24 hours per week.Come work where we specializ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]