Cloud Support Technician

Cloud Support Technician

Join our team at Zachary Piper Solutions in Elkridge, MD, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office within our Secure Operations Centers (SOCs). This role ensures x7x service delivery across various responsibilities.

Work Schedule:

Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or PM (Nights), with one mandatory weekend shift per month.

Responsibilities:

·Monitor deployment flow and promptly escalate issues to deploying teams.

·Collaborate with feature teams to resolve volume drivers.

·Execute documented deployment scripts and procedures.

·Coordinate restoration actions with internal and external teams.

·Support outage recovery efforts within defined SLAs.

·Log all actions in designated systems for audits and root cause analysis.

·Drive recovery efforts with feature teams.

·Troubleshoot and resolve customer or service outages.

·Update operational procedures and training documentation as necessary.

·Manage secure work area operations, including hardware deployments and physical escort duties.

·Assist with equipment troubleshooting and user account requests.

Required Skills:

·Active TS/SCI with Fullscope Polygraph clearance.

·Bachelor’s Degree in IT or equivalent practical experience.

·1+ year of experience in Information Technology

Compensation:

·Up to $, depending on experience

·Medical, Dental, Vision, k, paid time off, and holidays