Sr. Collections Specialist

Collections Specialist

Responsible for the reconciliation and collection activity for complex high-profile accounts, such as Integrated Delivery Networks and Prime Vendor Customers. Assess customer's needs and reconcile issues that can include pricing, system limitations and operational service issues, while protecting the integrity of Medline's accounts receivables. Identify root causes and provide mutually beneficial solutions. Identify and manage Credit Risk by recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel. Responsible for mentoring and coaching the Collections team related to complex issues and situations.

Job Description

Review and analyze various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports.

Evaluate blocked orders and determine appropriate action : release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation.

Identify and manage credit risk by recognizing when additional credit analysis is necessary, raising the request with the Sr. Credit Analyst, and providing appropriate background information. This includes managing account exposure to assigned credit limit, communicating credit limit needs, and escalating where appropriate.

Review contracts and confirm applicable terms and conditions are properly assigned; coordinate with sales managers to schedule and conduct AR In-service calls with internal and external key stakeholders to identify and proactively address potential issues.

Facilitate conference calls with Sales, customers, and other stakeholders to analyze data and reports to identify problems and resolve service issues.

Collaborate with Sales to prepare and provide management with updates for monthly account reviews with leadership team and escalate for assistance as needed.

Collaborate with customers and sales to create and / or review process maps as needed to identify gaps and recommend operational changes where appropriate.

Collect and analyze accounts receivable data to quantify and identify pain points and past due drivers in order to map out plans of resolution and prioritize areas of focus. This includes, but is not limited to performing a root cause analysis, assigning deadlines, monitoring progress, and making adjustments as needed.

Train and mentor team members on policies, procedures, and best practices as needed.

Minimum Job Requirements :

Education

Typically requires a Bachelor's degree in Accounting or Finance.

Work Experience

5+ years of experience in Business-to-Business collections.

At least 1 year experience with large volume and critical account dispute resolution.

Knowledge / Skills / Abilities

Intermediate level skill in Microsoft Excel (for example : V-look ups, pivot tables, using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and / or print scaling).

Intermediate level skill in Microsoft Word (for example : inserting headers, page breaks, page numbers and tables and / or adjusting table columns).

Position requires travel up to 10% of the time for business purposes (within state and out of state).

Preferred Job Requirements :

Certification / Licensure

Professional NACM certification (CBA) or training.

Work Experience

Experience interpreting D&B reports.

Experience working with financial statements.

Knowledge / Skills / Abilities

Intermediate skill level in SAP.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position :

$72,280.00 - $105,040.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and / or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.