Business Office Manager

Job Description

Job Description

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose and your growth is supported.

We are seeking a Business Office Manager (BOM) to oversee site-level business operations and administrative workflows. This full-time role follows a Monday through Friday schedule with participation in the Administrator On Call (AOC) rotation and ensures smooth billing support, HR compliance, payroll coordination, and office operations in collaboration with clinical and leadership teams..

Overview

The Business Office Manager (BOM) provides leadership and oversight for daily business operations, administrative workflows, and operational support functions at the site level. This role ensures compliance with policies, supports timely billing and reimbursement workflows, oversees human resource administrative processes, and helps maintain efficient non-clinical operations. The BOM collaborates closely with clinical and operational leadership to support site success and an excellent experience for patients, families, and staff.

Key Responsibilities

• Oversee the day-to-day non-clinical operations of the site, ensuring administrative workflows run efficiently and in accordance with company policies.
• Coordinate the timely entry and routing of billing-related data to support hospice claims processing and reimbursement workflows.
• Support onboarding and People operations tasks including background screenings, documentation, and new hire file completion in coordination with the People department.
• Ensure employee records and required onboarding documentation are maintained in accordance with state and federal regulations, and that required documentation is accurately completed and filed.
• Maintain, verify, and submit timekeeping records and assist with local payroll-related reporting or follow-up.
• Assist with Hospice Aide / CNA scheduling logistics and documentation processes, in coordination with clinical leadership.
• Prepare accounts receivable and other site-level reporting as requested by leadership.
• Support intake coordination and patient data entry when centralized intake is unavailable or experiencing high volume.
• Serve as the initial point of contact for basic IT and system access support, including EMR troubleshooting and escalate technical or system issues to the appropriate IT support teams when necessary.
• Procure and maintain office supplies, equipment, and vendor services within site budget and company guidelines.
• Coordinate incoming and outgoing mail, faxes, and communications; route items appropriately to internal departments.
• Provide logistical and administrative support for IDG and other site meetings (e.g., scheduling, materials, room setup).
• Support leadership with audits, compliance reviews, or data tracking for operational improvement.
• Participate in internal meetings, training sessions, and company communications to ensure alignment and effectiveness.
• Maintain professionalism, confidentiality, and a mission-aligned presence in all responsibilities.
• Perform other duties as assigned.

Qualifications

Compensation for this position is shown below and reflects the expected pay range for the role. Final compensation may vary based on experience, licensure, and location. Arc Hospice is committed to transparency and equity in all compensation practices.

Compensation

$60,000—$80,000 USD

We are an Equal Opportunity Employer and welcome applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.