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Bilingual Call Center Representative
Bilingual Call Center RepresentativeTPI • Katy, TX, US
Bilingual Call Center Representative

Bilingual Call Center Representative

TPI • Katy, TX, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Customer Care Representative

Location : Katy, 77449

Temp-to-Hire Pay : $18.00 per hour

Hours : M-F 8 : 00 am - 5 : 00 pm

In-Office, not remote

Duties and Responsibilities :

  • Possess excellent punctuality and attendance.
  • Requests should be submitted two-weeks in advance.
  • Manage 100 inbound calls daily in a timely manner while providing high quality service.
  • Handling calls related to billing, leaks, usage, delinquencies, disconnects and more!
  • Identify customers needs, clarify information, research every issue, and provide solutions and / or alternatives.
  • The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers
  • Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
  • Fills out necessary paperwork associated with each transaction
  • Generates reports as needed
  • Refers service failure complaints to designated departments for investigation
  • Inputs information regarding inspections and payments
  • Prepares basic correspondence with customers

Minimum Qualifications :

  • MUST be bilingual in English / Spanish
  • Previous Call Center environment experience required
  • 1 year of customer care experience preferred
  • Excellent verbal and written communication and interpersonal skills along with active listening.
  • Ability to assist customers with different issues and concerns
  • Strong Attendance and punctuality is important flexible to attendance during significant weather events
  • High School Diploma or GED
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    Bilingual Call Center Representative • Katy, TX, US

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