Manager of Customer Support EngineeringVirtualVocations • Rochester, Minnesota, United States

Manager of Customer Support Engineering

VirtualVocations • Rochester, Minnesota, United States

[job_card.variable_hours_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Manager, Customer Support Engineering.

Key Responsibilities

Ensuring the delivery of an exceptional customer experience at scale

Setting measurable goals to evaluate and consistently improve CSE team performance

Handling escalated cases and engaging stakeholders to drive cross-functional improvements

Required Qualifications

5+ years experience in a highly technical customer-facing or technical management role

Experience operating as a technical leader who resolves concerns for developers

Experience working with a globally distributed, technical support team

Experience setting and managing KPIs and growth plans for team members

Technical knowledge within modern application development and deployment

[job_alerts.create_a_job]

Customer Support Manager • Rochester, Minnesota, United States

[internal_linking.similar_jobs]

Healthcare Customer Support Team Lead

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Healthcare - Customer Support Team Lead.Key Responsibilities Manage daily operations and ensure team performance meets quality standards Oversee hiring, onboarding, tr...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Support Agent

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Customer Support Agent to handle outbound calls to healthcare organizations.Key Responsibilities Make 50-100 outbound calls daily to verify provider details and gather ...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Support Manager

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Manager, Customer Support.Key Responsibilities Lead and develop a team of 3-5 offshore customer support leads overseeing chat and email support operations Establish KP...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Hotel General Manager

AmericInn by Wyndham Wabasha • Lake City, MN, US

[job_card.full_time] +2

Commerce St, Wabasha, Minnesota 55981.Monday - Friday 8 : 00 am - 4 : 00 pm CST (occasional weekend work required).Health, 401k, PTO, Paid Sick Time. The AmericInn by Wyndham Wabasha is looking for a Ge...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Customer Support Supervisor

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Customer Support Supervisor.Key Responsibilities Lead, coach, and mentor a team of customer support professionals Manage workflow and escalations, resolving complex cu...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Assistant General Manager

Border Foods LLC • Millville, MN, US

[job_card.part_time]

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a peop...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Support Representative

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for an Associate Customer Support Representative in the Beauty sector.Key Responsibilities Provide superior customer service via phone, chat, and email Field troubleshooting...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Support Engineer

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Customer Support Engineer.Key Responsibilities Provide top-tier support by resolving L3 / L4 technical issues for customers Collaborate with sales, product, and engineer...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

MyChart Customer Support Representative

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a MyChart Customer Support Representative.Key Responsibilities Serve as the first point of contact for customers via phone, chat, and ticket submissions Assist patients ...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Support Specialist

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Customer Support Specialist - MST (Weekends).Key Responsibilities Troubleshoot and respond to customer inquiries primarily through chat and calls Increase product and ...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Virtual Customer Support Operator

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Virtual Store Support Operator.Key Responsibilities Provide front-line customer service by answering calls, responding to emails, and resolving customer concerns Docum...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Senior Analyst

Spencer Stuart • Stockholm, WI, United States

[job_card.full_time] +1

Spencer Stuart is an equal opportunity and affirmative action employer F / M / Disability / Vet / Sexual Orientation / Gender Identity. A Spencer Stuart Senior Analyst plays a critical and visible role on the...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Support Leadership

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Head of Customer Support.Key Responsibilities Lead and develop a high-performing support team, including Support Managers and Specialists Analyze customer feedback dat...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Remote Customer Support Associate

TurboTax • Rochester, Minnesota

[filters.remote]

[job_card.full_time]

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Overnight Customer Support Engineer

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for an Overnight Customer Support Engineer to join their Customer Support team.Key Responsibilities Provide technical support for Merchants and Partners through the internal ...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Senior Customer Support Manager

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

Customer Support Manager focused on NASA and Civil Government agencies.Key Responsibilities Expand and grow existing programs leveraging satellite imagery and geospatial solutions Establish and ...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Support Specialist II

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Customer Support Specialist II to provide second-line technical support for escalated customer issues. Key Responsibilities Diagnose, troubleshoot, and resolve complex s...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Support Developer

VirtualVocations • Rochester, Minnesota, United States

[job_card.full_time]

A company is looking for a Customer Support Developer to assist customers with technical implementations and integrations. Key Responsibilities Advise and train customers on technical aspects of i...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]