Assistant Resident Manager- Los Angeles 90026

Job Description

Job Description

TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.

The Assistant Resident Manager (ARM) contributes to the shaping of communities by providing operational continuity to the TRM / TPM portfolio. The ARM is assigned to a respective community to cover for extended absences and works collaboratively with an onsite team, supervisory team and outside agencies to provide quality affordable housing. When providing coverage, the ARM is responsible for all operations including : rent collections, tenant relations, occupancy, financial reporting, regulatory agency compliance, and physical aspect of the community. In additional to these duties, the ARM supports the management structure by conducting proactive audits assigned by the Field Operations Administrator.

Essential Job Duties

• Establishes a positive, productive and professional relationship with the onsite and supervisory team.
• Works collaboratively with the Resident Manager to ensure the community is operating within approved budget.
• As directed by Resident Manager, enforces rental policies as specified in the approved management plan.
• Works with onsite team to keep the average number of calendar days for re-renting a vacant unit less than or equal to 5 days.
• As directed by Resident Manager processes applicants and leases units by following the guidelines of the Tenant Selection Plan.
• Follows verification procedures established by the HUD Handbook and Management Policies.
• As directed by Resident Manager, ensures 100% completion of semi-annual unit inspections as required by management and works with the onsite team to correct unit deficiencies following the procedures outlined in the Operational Policies and Procedures Manual (OPPM).
• As directed by Resident Manager, ensures all recertification notices are prepared and distributed according to timeline specified by management. Ensures successful completion of 100% of all annual recertifications by project due date as specified in the OPPM.
• Develops and maintains good tenant relations; adheres to all applicable Fair Housing laws.
• Develops and maintains excellent rapport with local government agencies and other local agencies (i.e. fire dept., police dept., senior centers).
• As directed by Resident Manager, completes and submits monthly occupancy and accounting reports. Submits timely month end reports and other reports as required by management and as outlined in the OPPM.
• Maintains accurate tenant files in compliance with established management procedures and HUD regulations. Keeps tenant files and office files organized, properly maintained and secured.
• Follows company guidelines related to the use of petty cash and monthly reconciliations.
• As directed by Resident Manager, provides Resident Building Attendant (RBA) staff with all necessary training and contact information in order to fulfill their responsibilities.
• Attends staff, departmental, and required meetings and trainings.
• Must be able to work evenings or weekends as needed.
• Light Maintenace and cleaning.
• Responds to owner requests.

Experience & Education :

Computer & Software Skills

Travel :

Physical Requirements :

Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards : Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.

TELACU Offers a Competitive Benefits Package :