Medical Assistant - Infectious Disease - Full-Time

Job Title

Job Description At Cincinnati Children's, we come to work with one goal : to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is :

Recognized by U.S. News & World Report as a top 10 best children's hospitals in the nation for more than 15 years

Second Among All Children's Hospitals for National Institutes of Health (NIH) Funding

Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2024)

One of the nation's America's Most Innovative Companies as noted by Fortune

Consistently certified as great place to work

A Leading Disability Employer as noted by the National Organization on Disability

Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

Job Responsibilities

Patient Care- Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs. Assist care providers with procedures and physical exams of patients. Prepare patients for examination and treatment. Provide care consistent with the family-centered care and medical home models. Provide flexible, culturally competent and responsive care to the needs of the patient and family. Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.

Customer Service- Act as a customer advocate and strive to better meet the needs of, and to support, patients and / or families. Utilize a customer focus to complete assignments and / or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education / information to patients and / or families.

Collaboration- Work collaboratively / cooperatively with others and follow complex direction to resolve problems and achieve goals. Develop positive working relationships with peers / colleagues and acknowledges others skills, experience, knowledge, creativity and contributions. Share knowledge and / or provide support for team members. Contribute to and promote a positive and professional work environment / atmosphere.

Data Management- Manage records per department policy. Assist with collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records and other information. Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.

Laboratory Work and Testing- May manage specimens per protocols. Maintain knowledge of all routine testing processes and retrieve test results. Communicate normal lab results as appropriately delegated.

The Medical Assistant with the required training, education and demonstration of clinical competency, performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician. Job Qualifications

High school diploma or equivalent

Graduate of a program in Medical Assisting AND No directly related experience OR Completion of a formal medical services training program of the US armed forces OR 1 year of work experience in a related job discipline