Slate Functional Technologist

Job Title : Slate Functional Technologist

Location : Summerville Campus

Regular / Temporary : Regular

Full / Part Time : Full-Time

Job ID : 292691

About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https : / / www.augusta.edu / about / mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https : / / www.usg.edu / hr / orientation / welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .

Location Augusta University-

Our Health Sciences Campus : 1120 15th Street, Augusta, GA 30912

Our Summerville Campus : 2500 Walton Way, Augusta, GA 30904

Job Summary

The Slate Functional Technologist supports and optimizes the use of Technolutions' Slate CRM to support enrollment and student success at Augusta University. This is done through supporting all associated products, services, and processes in close collaboration with key stakeholders including Information Technology Services, external venders, and Augusta University departments that utilize the system. This position is as a member of the Slate Team within Enrollment Management, which serves all system users through system enhancements, updated functionality, training and support, and guidance on Slate best practices. The Technologist may be asked to specialize in certain system aspects or functional unit support.

Responsibilities The duties include, but are not limited to :

SLATE DEVELOPMENT : Develop, implement, and support the continued deployment, growth, and optimization of Slate to address the business needs of the university and its stakeholders. Configure and customize Slate to meet high standards required for student and user experience. Document business requirements and translate them into system needs, including creating development plans, and outcomes. Support requirements designated at the institution or University System level for technology use.

USER SUPPORT : Serve as support and a champion for all Slate users. Provide regular, in-depth training to users, maintaining training resources available on demand. Communicate system enhancements and updates in non-technical terms and provide training and documentation on data entry procedures. Collaborate with faculty and administrators to understand functional needs and advocate for system enhancements to meet those needs. Maintain thorough documentation, including system configuration, to ensure continuity and knowledge sharing.

SYSTEM MAINTENANCE : Create user reports using relevant business analytics tools, ensuring they meet the needs of functional users. Maintain policies and organization of system data to ensure high database performance. Collaborate with IT for seamless and accurate data integrations with third-party systems including the SIS. Maximize Slate's efficiency and accuracy by implementing system rules and reducing manual processes. Test and validate updates and new functionalities from Technolutions to keep the system up to date.

COMMUNICATION : Assist users in creating and scheduling communications, including email and text, as well as event management in Slate. Advise on how to optimize student engagement and monitor key success metrics. Monitor associated expenses for Slate communication and ensure appropriate securities.

USER SECURITY : Maintain user security and access through Roles and Permissions, and participate in Slate Governance and oversight for all Slate security processes.

OTHER : Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in a relevant field (e.g., Information Technology, Education, or Business Administration) and a minimum of three years of experience in higher education settings, particularly in admissions, enrollment management, or related areas.

Preferred Qualifications

Three years of higher education experience in a technology-based role. Experience with Technolutions Slate CRM. Experience with Banner (SIS). Experience with technical user training to varied user levels.

Knowledge, Skills, & Abilities KNOWLEDGE

Knowledge of integrated institutional / information systems.

Ability to collect, interpret, and report on data trends related to enrollment metrics and campaign performance.

Understanding of and experience in Technolutions Slate CRM and its applications for enrollment management.

Competence in developing and maintaining standardized datasets for ad-hoc reporting needs.

Experience in leading cross-functional projects, defining objectives, and coordinating with team members to achieve goals.

Proficient in Microsoft Office and other computer software / databases.

Familiarity with change management principles, enabling effective adoption of new technologies and processes within the institution.

SKILLS

Demonstrated strong problem-solving and critical thinking skills.

Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.

ABILITIES

Ability to maintain knowledge of the University policies and procedures related to Augusta University.

Ability to maintain knowledge of USG rules and regulations.

Ability to plan and work independently.

Ability to communicate effectively both orally and in writing.

Ability to maintain technical documentation and SOPs.

Ability to maintain confidentiality.

Ability to explain complex information in clear, non-technical language.

Ability to collect, interpret, and report on data trends related to enrollment metrics and campaign performance.

Innovative thinking and the ability to develop effective solutions for complex challenges within enrollment processes.

Shift / Salary / Benefits Shift : Days; M-F (Work outside of the standard business hours may be required)

Pay Band : B12

Salary : $62,300 / annually-$65,550.79 / annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period : Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties : the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires : Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational / credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply Consider applying with us today! https : / / www.augusta.edu / hr / jobs /

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External Applicants if you are a candidate from outside the university

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Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365