L2 Software Support Engineer

A company is looking for an L2 Software Support Engineer.

Key Responsibilities

Provide expert-level service for mission-critical data security products

Perform advanced troubleshooting, incident response, and problem management

Take ownership of complex customer issues requiring deep technical analysis

Required Qualifications

Bachelor's degree in Computer Science, Engineering, or Information Technology

At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture

At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and data security

At least 3 years of experience with public cloud platforms, preferably AWS

Experience with modern cloud-based data warehousing and processing platforms