AV Service Manager

Job Description
Service Manager - AV Systems & Client Support

Location: Long Island, NY (Onsite)

Compensation: $80,000-$95,000 + incentives

Employment Type: Full-Time, Exempt

Our client is seeking an experienced Service Manager to lead and grow their AV service and preventative maintenance programs. This role owns day-to-day service operations, technician management, and client relationships while driving recurring service revenue and operational excellence. The Service Manager serves as the central link between clients, technicians, project teams, and leadership in a fast-paced, service-driven environment.

Responsibilities

• Develop, manage, and grow service and preventative maintenance agreement programs
• Drive recurring service revenue through renewals, upsells, and new client relationships
• Oversee daily service operations including intake, prioritization, scheduling, escalation, and resolution
• Manage and support service technicians, schedules, performance, and field activity
• Partner with leadership on technician training, development, and accountability
• Serve as the primary point of contact for service clients, providing clear communication on scope, timelines, and resolution
• Track service KPIs including response times, utilization, and job progress
• Maintain accurate service documentation, work orders, and billing records
• Identify and implement process improvements to increase efficiency and service quality
• Promote a culture of responsiveness, accountability, and client satisfaction

Qualifications

• 5-10+ years of experience in commercial AV service, technical operations, or service management
• Strong working knowledge of AV systems and troubleshooting (control, DSP, audio/video, conferencing, networking)
• Experience managing service programs, maintenance agreements, and technician teams
• Strong organizational skills with the ability to prioritize in a fast-paced environment
• Clear, professional communication skills and strong sense of ownership
• Proficiency with ticketing systems, Microsoft Office, Google Workspace, and Excel
• High School Diploma required; Associate's Degree in AV Technology or Operations preferred
• CTS, CTS-I, or CTS-D certification preferred

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off
• Bonus Incentives

About Theater Outsource

TheaterOutsource.com is the entertainment industry's dedicated recruiting partner - connecting top-tier talent with the companies that bring stages, venues, and experiences to life. From lighting and rigging to AV, scenic, and systems integration, we specialize exclusively in entertainment technology.

We work with manufacturers, integrators, and production companies nationwide - delivering permanent placements with no upfront cost and a 90-day guarantee.

We deliver the Talent.

dustin@theateroutsource.com

www.TheaterOutsource.com