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Client Support Representative
Client Support RepresentativeAJ Madison • Tysons Corner, VA, US
Client Support Representative

Client Support Representative

AJ Madison • Tysons Corner, VA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

AJ Madison, a leading Appliance retailer, is looking for a seasoned Client Suppiort Representative to support our existing and growing clientele.

Client Suppiort Representative will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer’s appliance purchasing experience

Responsibilities include, and are not limited to :

  • Support and provide immaculate service to customers in person
  • Provide timely and accurate information to customer inquiries in a fast-paced environment
  • Build rapport with customers and engage with them in an inviting, friendly, and professional manner
  • Process customer orders and changes, according to corresponding policies and procedures
  • Complete precise data entry
  • Escalate unresolved issues in a timely manner, following policies and procedures
  • Research required information using all available resources to satisfy customer inquiries
  • Maintain a dynamic knowledge of all company procedures and policies

Qualifications :

  • A minimum of 4 years’ experience working in a customer service role
  • Superb communication skills, written and verbal
  • Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
  • Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
  • Excellent time management skills
  • Must be able to prioritize tasks efficiently with minimum direction
  • Detail and customer service centric
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    Client Representative • Tysons Corner, VA, US

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