Administrative Program Assistant - Weekend

Weekend Support For Meals On Wheels Program

At Family Service Rochester (FSR) we believe that our employees are our greatest asset. We are guided by our values in where we believe that everyone needs to be understood, and that partnership is a process. We believe that everyone desires respect and that partners share power. We believe that everyone has strengths and that judgements can wait. If you share our values and desire to listen to what people need and together build better lives, we have an opportunity for you.

We are seeking a compassionate professional to join our Aging Services team to provide weekend support in our Meals on Wheels program. This is a part-time position, working between the hours of 11 : 00AM 1 : 00PM on Saturday and Sunday.

In this position you will provide operational and administrative support to our Meals on Wheels program to ensure timely and accurate meal delivery to older adults. Respond to issues that arise during delivery routes, assist drivers and coordinators, maintain program documentation while building and maintaining positive relationships with volunteers, clients and staff. You will do this by :

• Responding to calls from coordinators and drivers to troubleshoot delivery issues and ensuring continuity of services by performing delivery routes when drivers are not available as well as resolving scheduling and service concerns.
• Communicating with kitchen staff regarding meal preparation issues as needed.
• Managing documentation by processing client information such as discharge, EHR maintenance and reconciling records.
• Assisting with special projects as needed.

Our ideal candidate has an associate's degree in business administration, management, or administrative support or related field and two (2) years of verifiable experience or equitable education and experience. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) as well as experience using an EHR is preferred. Must be highly organized, possess analytical skills as well as the ability to work with minimal supervision. Someone who is detail oriented, flexible in changing priorities and have excellent follow-through is required as is strong written and oral communication. A valid driver's license, proof of insurance and dependable transportation are necessary for this position.

FSR offers a collaborative and safe work environment where all identities are welcomed and valued. You can expect the agency to lead continuous improvements in understanding our own privileges and how that may have an impact on our work with others. We offer a very competitive wage, 8 free counseling sessions and well as a culture of learning, listening and growth where employees regularly meet with senior leadership to provide ideas and feedback.