Client Service Associate

Job Description

Job Description

Company Description

SkillBridge Academy is a forward-thinking organization committed to operational excellence, professional development, and reliable workforce solutions. We take pride in cultivating a work environment where integrity, precision, and continuous improvement define every aspect of our operations. Our team is built on dedication, collaboration, and a commitment to delivering industry-leading results. Joining SkillBridge Academy means becoming part of a company that values its people, invests in their growth, and creates long-term pathways for success.

Job Description

The Client Service Associate will play an essential role in ensuring a seamless, positive experience for our clients. This position requires a polished, organized, and solution-oriented professional who can manage client inquiries, provide tailored support, and uphold the high service standards of SkillBridge Academy. You will act as a primary point of contact, ensuring that every interaction reflects our commitment to quality and long-term relationship building.

Responsibilities

Serve as a trusted liaison between clients and internal teams, ensuring prompt and accurate communication.

Assist clients with account needs, service inquiries, scheduling, and follow-ups.

Maintain detailed records of interactions and coordinate solutions to enhance client satisfaction.

Support onboarding processes by guiding clients through service offerings and next steps.

Identify opportunities to improve client engagement and streamline service processes.

Uphold company standards by ensuring a professional and supportive experience at every touchpoint.

Qualifications

Strong interpersonal and communication skills, both written and verbal.

High level of professionalism, discretion, and customer-focused mindset.

Ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.

Problem-solving abilities and a proactive approach to improving client experiences.

Comfortable working independently and collaboratively within a team.

Additional Information

Competitive salary of $50,000 – $55,000 annually.

Clear opportunities for career growth and professional advancement within the organization.

Skill-building and continuous development support.

Stable full-time position with long-term potential.

Dynamic and supportive work environment built on respect, collaboration, and excellence.