Host

Job Description

Job Description

Role Summary

A Host at Vandelay Hospitality Group is responsible for providing exceptional service to guests. As a Host, you will ensure each guest begins their experience with a positive and warm welcome and are able to seat guests according to availability. You are familiar with our reservations system and manage the flow of service by monitoring all private bookings, events, and walk-in guests. Hosts answer the phone with a smile and ensure that the guest feels well taken care when calling the restaurant, answering the phone within 3 rings.

Responsibilities :

Provide concierge level service to guests by making guests feel welcome, and comfortable while waiting for seating

Develop and maintain relationships with guests on a name-to-name basis

Review reservation books in RESY to strategize the most effective plan for seating and planning

Review guest profile notes, photos and special requests in detail to prepare for every service

Maintain RESY database by adding detailed notes during and after service, or by altering reservations for private booking and events

Knowledge of menu items, tables and seat numbers

Strong communication and listening skills to effectively deliver professional and accurate messaging to both guests and teammates

Execute opening, mid-shift, closing and side work procedures associated with assigned station

Requirements :

Experience working as a Host in fine dining and / or hotel environment

Detail oriented with writing, communication and phone etiquette skills

Team oriented with a strong sense of punctuality, reliability and professionalism

RESY Reservation system and CRM experience a plus

Demonstrate a sense of urgency, strong work ethic, ability to mentally prioritize and stay organized in a high-volume atmosphere

Fluent in both written and spoken English

Must be comfortable with repetitive motions (such as walking, bending, and standing), able to safely lift up to 50 pounds and standing for long periods of time

Perks

Family Meals

Benefits available for full and part time team members

Flexible schedule

Professional development and career growth

Dining discounts at all Vandelay Hospitality Group concepts

Referral program

Closed on Thanksgiving, Christmas and the 4th of July

Benefits : Employee discount

Flexible schedule

Health insurance

Paid training

Vandelay Hospitality Group is an equal opportunity employer. Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other federal / state protected category.