Yardi Support Specialist

Job Title

Highmark Residential

Job Description

Because every position is considered critical to Highmark's success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!

Responsible for the support and training of all Yardi property functions and other technical programs that interface with Yardi such as screening, utility billing, resident portal, and revenue management. Reviews rent roll data for accuracy and interact with the accounting department on financial issues. Performs audit functions on rent roll and site-related issues.

Benefits

Help you achieve your goals by continuous professional development and regular career progression sessions

Competitive pay for the market

Monthly bonus opportunities for all site associates

30% associate rent discount

Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment

Company-provided life insurance, short term and long term disability coverage

Flexible Spending accounts

401(k) eligibility after 90 days, with 4% Highmark match

Professional Certification & Tuition reimbursement

Vacation, Sick and Personal Time off available to use after 90 days

10 paid holidays

Paid parental leave

Responsibilities

Provide daily phone and e-mail support for properties regarding Yardi and other technical programs

Coordinate timely weekly and month-end closings and perform reviews of data submitted

Perform reconciliation, research, and troubleshoot discrepancies as related to the rent roll and accounts receivable

Review pre-close reports, distribute correction notices and ensure completion of corrections by a month-end close deadline

Work with accounting personnel to resolve on-site accounting discrepancies

Maintain training calendar working with other departments with training needs

Schedule, prepare classroom facilities, and conduct training of all technical classes

Create or modify training materials for web-based and live training classes

Coordinate the implementation and update of Yardi policies and procedures as revised with the communities

Lead lease file audits during due diligence; perform rent roll set up and assist in acquisition setups and dispositions

Perform property file audits and re-audits as needed

Qualifications

On-site experience and previous bookkeeping required

Extensive experience with Yardi, on-site accounting processes and controls

Microsoft Office skills Word, Excel, and PowerPoint

Possess excellent writing and communications skills, including proper grammar and email etiquette

Ability to speak in front of groups of people

Basic understanding of accounting functions

Able to travel overnight as required, approximately 30%

Ability to coordinate activities and meet deadlines

Ability to collaborate with peers on training and support objectives