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Manager - Client Relationship Management
Manager - Client Relationship ManagementBlue Prism Group • Boston, MA, US
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Manager - Client Relationship Management

Manager - Client Relationship Management

Blue Prism Group • Boston, MA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Manager, Client Relationship Management

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the worlds largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Why You Will Love It Here!

  • Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
  • Your Future : 401k Matching Program, Professional Development Reimbursement
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents, and Experiences of Our Employees
  • Training : Hands-On, Team-Customized, including SS&C University
  • Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

  • Owning and pro-actively managing a portfolio of key client relationships
  • Ensuring all SS&C service levels meet or exceed client expectations
  • Building trusted relationships with the Clients key contacts (CFO, COO, etc.)
  • Capturing client feedback to drive strategic change initiatives and trend analysis
  • Organizing and chairing formal service level review meetings with clients
  • Articulating the benefits of SS&C services and business model to clients
  • Incorporating client initiatives, needs, and structures into formal account plans
  • Fostering strong internal working partnerships within all SS&C service areas
  • Identifying cross-selling opportunities within existing client base
  • Developing and translating MIS into process / service enhancement recommendations
  • Working closely with sales team and contributing to marketing efforts
  • Maintaining knowledge of industry trends and their potential impact on SS&C
  • Occasional travel is required

    • What You Will Bring :

  • Bachelors Degree
  • Minimum of 3+ years experience in financial services (preferably investment banking, asset management, and a general understanding of hedge, private equity, and real asset structures / business)
  • Demonstrable communication, relationship, and team skills
  • High level of comfort preparing and leading client presentations
  • Significant degree of self-motivation and direction
  • Tact, professionalism, and savvy in resolving escalated client issues
  • Ability to generate ideas, leverage MIS, and suggest process improvements
  • Experience working closely with senior-level management
  • Related experience managing client relationships within Fund Administration, Sales, Trading, Risk Management, Operations, OTC Derivatives, or Fund Accounting areas a plus
  • Experience in investment banking, asset management, private funds, capital markets a plus
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