Programmer / Developer

We are looking for a ServiceNow Developer with strong expertise in Customer Service Management (CSM) and / or Public Sector Digital Services (PSDS) . This role will focus on designing, configuring, and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector.

Key Responsibilities

• Solution Design & Development
• Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
• Develop workflows, case lifecycles, business rules, and integrations with external government systems.
• Build portals and self-service experiences tailored for citizens and government staff.
• Implementation & Delivery
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Implement proactive service delivery features to improve citizen engagement and transparency.
• Ensure scalability, maintainability, and compliance with government standards.
• Integration & Support
• Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
• Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
• Maintain documentation of configurations, customizations, and processes.
• Governance & Best Practices
• Adhere to ServiceNow development standards and coding best practices.
• Ensure compliance with public sector security, accessibility, and data privacy regulations.
• Participate in code reviews and contribute to continuous improvement initiatives.

Skills & Qualifications

Preferred Qualifications

Location Requirements

Candidate must be local.

No preference

Background Verification

Minimum Verification Requirements

Fingerprinting is required for all TN DHS positions. Suppliers are to provide the correct IDEMIA coupon code to each of their candidates so the candidate can take it with them to their fingerprinting appointment.

Accurate background checks are not required to be run by the supplier for any TN DHS contractor.

Onboarding Form

Onboarding Form

If your candidate is selected, please complete the onboarding form and attach it to the proposal comment section. Get Onboarding Form here

Fingerprinting

Fingerprinting

Yes

Break Out Invoice By

Breakout Invoice By PO

Qualification

Required

Skills

Architecture

Esri JavaScript API

Proficient (4-6 Years)

Yes

Skills

Languages

JavaScript

Proficient (4-6 Years)

Yes

Skills

Others

Communication skills both verbal and written

Proficient (4-6 Years)

Yes

Skills

Others

Data Analytics Specialist

Proficient (4-6 Years)

No

Skills

Others

IT Communication Specialist

Proficient (4-6 Years)

No

Skills

Others

Process Flow Analysis

Proficient (4-6 Years)

Yes

Skills

Tools

SQL Server Reporting Services (SSRS)

Proficient (4-6 Years)

No