Assistant General Manager

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Employee discounts

Flexible schedule

Make Magic, Build Teams, Serve Joy.

At The Milkshake Factory , were not just serving premium milkshakes and handcrafted chocolateswere creating a destination people return to time and time again. Whether its celebrating lifes big wins or making an ordinary day feel special, our stores are part of the good times in peoples lives. We take that responsibility seriouslyand were growing fast.

Were looking for an Assistant General Manager whos ready to be part of something more. Youll help lead one of our high-energy, high-volume locations with the mindset of an owner : building up people, delivering on operations, and making sure every guest leaves happier than they came.

What Youll Do :

As an Assistant General Manager (AGM), youll partner with the General Manager to drive business performance and culture. Youll be trusted to lead teams, develop future leaders, and operate the store with excellenceso were always ready for the next rush of smiling customers.

Leadership & Team Building

• Lead, inspire, and develop a team of 1530 people in a high-volume store
• Foster a culture of accountability, positivity, and high performance
• Support hiring, onboarding, and ongoing coaching of team members
• Recognize top performers and ensure everyone is growing

Operations & Excellence

• Ensure every shift runs smoothly, from opening to close
• Maintain exceptional product quality, food safety, and cleanliness standards
• Monitor and act on key performance indicators (KPIs), including labor, COGS, and service time
• Manage inventory, cash handling, and daily store financials

Guest Experience

• Ensure every guest has a memorable, joyful experience
• Resolve guest concerns with professionalism and empathy
• Be present on the floor, especially during peak times

Growth & Innovation

• Think like an ownerfind ways to grow the business and improve processes
• Partner with the GM to hit sales targets and deliver consistent store growth
• Support new initiatives, seasonal rollouts, and marketing campaigns

What Were Looking For :

You love hospitality, you move fast, and you believe people come first. Youre someone who doesnt just want a jobyou want to build something. At The Milkshake Factory, AGMs are leaders in training for future GMs and beyond.

Required :

• 2+ years of experience in a leadership role in retail, QSR, or hospitality
• Proven ability to lead teams and deliver operational results
• Strong problem-solving, communication, and time-management skills
• Available to work evenings, weekends, and holidays
• Passion for people, service, and a culture of excellence
• Ability to lift and / or handle packaged goods and materials up to and including 25lbs

Preferred :

• Experience in high-volume, guest-facing environments
• Understanding of food safety and operational compliance
• ServSafe Certification (or willingness to obtain)

What Youll Get :

• Competitive hourly pay + performance-based bonus opportunities
• Career advancement opportunities across our growing company
• Employee discounts (hello, free shakes)
• A chance to be part of something specialwhere joy, quality, and people come first

Who We Are :

The Milkshake Factory is a Pittsburgh-born brand rooted in tradition, flavor, and fun. Weve been perfecting our craft for over 100 yearsfrom our famous milkshakes to our small-batch chocolatesand were building the future of sweet experiences, one community at a time.

We believe :

• People Matter. We invest in each other.
• Hospitality Wins. We serve with joy.
• Excellence is Standard. Quality is in the details.
• Growth is the Goal. For our team, our guests, and our business.

Ready to build something sweet?

Apply now and bring your leadership to life at The Milkshake Factory .