Strategic Partnerships Program Manager

Job Description

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

That’s Nice, But What’s the Job?

In short, you will be the vital link connecting our internal business owners with our external strategic partners. Your role spans multiple business segments, where you will collaborate closely with partners and business owners to ensure clear communication and execution of contractual expectations and oversee onboarding tasks until completion. Your mission is to formalize and strengthen existing relationships, maximize partner efficiency, and drive continuous improvement through effective change management processes.

In long, the Strategic Partnerships Program Manager is responsible for :

Forging enduring, trust-based relationships with partners, delivering exceptional customer service.

Collaborate with partners and business owners to comprehend their needs and refine project requests.

Ensure contractual obligations by partners are met.

Define project requirements for partner approval and seamless handoff to other teams involved.

Cultivate and nurture partner relationships through frequent communication.

Manage and align partner priorities, ensuring clear understanding and adherence.

Champion the voices of all stakeholders, promoting transparency in team progress and celebrating successes.

Identify and escalate any issues or concerns to maintain thriving partner relationships.

Demonstrate a deep understanding of multiple internal processes

Proactively identify areas for improvement and optimization.

The Specifics.

Exceptional verbal and written communication skills : Ability to communicate confidently and effectively with diverse audiences, including executive-level management.

Collaborative team player : Thrives in a high-functioning team environment, committed to collective success.

Strong organizational and time management skills : Proficient in prioritization and setting clear expectations while managing multiple projects and deadlines.

Thrives under time constraints : Demonstrates the ability to meet time-sensitive deliverables.

Outstanding problem-solving skills : Proficient in asking pertinent questions and bridging gaps between partners and business teams.

Passionate and goal-oriented : Enthusiastic about work and dedicated to not only meeting but exceeding goals.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well money matters!
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and We’ll Celebrate.  Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
• Paid Time Off & Paid Holidays. Not just lip service : we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!