Talent.com
Senior Amazon Director
Senior Amazon DirectorDreamHire • Raleigh, NC, US
Senior Amazon Director

Senior Amazon Director

DreamHire • Raleigh, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Role : Client Satisfaction And Retention

This role focuses on client satisfaction and retention to build loyalty, while overseeing operations.

This position serves as a key operations role and represents the organization publicly.

Roles & Responsibilities

  • Ensure ClickUp profiles are consistently updated correctly.
  • Oversee a seamless onboarding process for new clients.
  • Manage a streamlined client offboarding process, ensuring proper documentation and centralization.
  • Ensure team members complete training videos as they are released.
  • Responsible for executing Amazon audits.
  • Manage the operation of the Amazon support desk.
  • Ensure Amazon teams monitor and understand their churn metrics monthly.
  • Establish clear and effective communication between account managers and clients.

KPIs

  • 90% of Amazon clients meet 100% of their ad spend budget.
  • Maintain a churn rate below 7.5% per month for the Amazon department.
  • 90% of audits are completed and followed up on within five business days.
  • 30% of active clients leave a review on Google.
  • 30% of clients are billed for performance bonuses.
  • 95% of clients successfully launch within seven business days of starting, including :
  • Onboarding calls with clients.
  • Strategy sessions.
  • Internal team onboarding calls.
  • Task assignments.
  • Produce one case study every quarter.
  • Ensure less than 20% of client offboarding includes negative feedback.
  • Maintain a 150% margin per team member.

    • Daily Responsibilities

  • Cultivate and sustain long-term client relationships.
  • Oversee client progress at key intervals (30, 60, and 90 days).
  • Support milestone achievements and brand management initiatives.
  • Identify and resolve ongoing client challenges, ensuring satisfaction.
  • Lead retention efforts by providing tailored proposals, negotiating contracts, and recommending upgrades or upsells.
  • Monitor quarterly survey responses to ensure client satisfaction.
  • Propose strategic enhancements to improve client performance.
  • Ensure client needs are met and contractual tasks are completed on time.
  • Gain in-depth knowledge of clients' businesses, competitors, and marketing goals to solve business challenges.
  • Regularly track and report client progress to confirm goals are met.
  • Conduct account and onboarding audits based on the Account Audit Checklist.
  • Participate in bi-weekly board reviews to :
  • Monitor design team workload and current projects.
  • Confirm sufficient client work across core areas (SEO, troubleshooting, design, images, copy, catalog, etc.).
  • Ensure timely task completion and consistent progress.
  • Track milestone progress with the brand manager.
  • Coordinate with the brand manager for issue resolution, leaving tasks on their client board as needed.
    • [job_alerts.create_a_job]

    Senior Director • Raleigh, NC, US

    [internal_linking.similar_jobs]
    Executive Director of Strategic Growth

    Executive Director of Strategic Growth

    Raleigh Radiology • Raleigh, NC, US
    [job_card.full_time]
    The Executive Director of Strategic Growth will lead Raleigh Radiology’s growth strategy, focusing on market expansion, revenue diversification, and developing strategic partnerships.This pos...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Data Center Operations Director (Hybrid - Raleigh, NC)

    Data Center Operations Director (Hybrid - Raleigh, NC)

    First Citizens Bank • Raleigh, NC, US
    [job_card.full_time]
    This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC. The Data Center Operations Director reports into the Sr ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Pre-Sales, EMEA

    Director, Pre-Sales, EMEA

    Planet Labs • Raleigh, NC, US
    [job_card.full_time]
    We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Solutions Integration (Remote)

    Director, Solutions Integration (Remote)

    Remote Staffing • Raleigh, NC, US
    [filters.remote]
    [job_card.full_time]
    As a Director, Business Solutions at Acxiom, you will serve as a key liaison between Acxiom and the broader Omnicom Group. You will be responsible for driving the integration and adoption of Acxiom'...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Sales & Growth - AI & Cloud - Microsoft Practice (South Region)

    Director of Sales & Growth - AI & Cloud - Microsoft Practice (South Region)

    CloudMoyo • Raleigh, NC, US
    [job_card.full_time]
    CloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, digital strategies and generative AI solutions. Our goal is to envision and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Broker Services

    Director, Broker Services

    Curi • Raleigh, NC, United States
    [job_card.full_time]
    Remote in PA / NJ / Northeast Region.Curi is a full-service advisory firm that serves physicians and medical practices.Equal parts fierce physician advocates, smart business leaders, and thoughtful p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director Utility Market North America

    Senior Director Utility Market North America

    Hitachi Vantara Corporation • Raleigh, NC, United States
    [job_card.full_time]
    We are seeking a Senior Director Utility Market North America.The role will spearhead innovative marketing and sales strategies for Transformers products within the Utility market, driving increase...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Community Sales Director

    Community Sales Director

    Calyx Living • Fuquay Varina, NC, US
    [job_card.full_time]
    Calyx Senior Living is actively seeking an enthusiastic, sales-driven, competitive and success-motivated Community Sales Director for our assisted living community located in beautiful Fuquay-Varin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Channel & Alliances

    Director, Channel & Alliances

    Bandwidth • Raleigh, NC, US
    [job_card.full_time]
    Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 9...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director, Treasury

    Senior Director, Treasury

    Veeam Software • Raleigh, NC, US
    [job_card.full_time]
    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Go To Market Automation / Digital Wallet

    Director, Go To Market Automation / Digital Wallet

    salesforce.com, inc. • Raleigh, NC, United States
    [job_card.full_time]
    Director, Go To Market Automation / Digital Wallet.To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.J...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr. Director, Technical Operations (Southeast / RTP)

    Sr. Director, Technical Operations (Southeast / RTP)

    Syner-G • Raleigh, NC, US
    [job_card.full_time]
    A career here is life-enhancing.At Syner-G, we enable our people to build careers that impact positively on their quality of life. Through our expertise, insight, consulting and management skills, w...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, AI Solutions

    Director, AI Solutions

    Syneos Health / inVentiv Health Commercial LLC • Morrisville, NC, United States
    [job_card.full_time]
    Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Total Rewards Director (Onsite)

    Total Rewards Director (Onsite)

    Renesas Electronics • Morrisville, NC, US
    [job_card.full_time]
    The Total Rewards Director is a strategic leader responsible for designing, implementing, and managing the organization’s Americas total rewards strategy, including compensation, benefits, an...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Director, Strategic Capital Remote in the US

    Associate Director, Strategic Capital Remote in the US

    Thermo Fisher Scientific • Morrisville, North Carolina, USA
    [filters.remote]
    [job_card.full_time]
    About Thermo Fisher Scientific.Thermo Fisher Scientific is the world leader in serving science delivering innovative solutions across life sciences diagnostics pharmaceuticals and laboratory servic...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Manager - Solution Delivery

    Senior Manager - Solution Delivery

    Broadview Solutions • Cary, NC, United States
    [job_card.full_time]
    Important Qualification Requirements.We respectfully request that you only apply if you possess the following critical qualifications. You are local to our Cary NC headquarters and are willing to wo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Enterprise Account Director

    Enterprise Account Director

    Hyperdrive Recruiting • Raleigh, NC, US
    [job_card.full_time]
    Close new, add-on, and renewal business to meet annual ARR quota targets in your assigned vertical.Grow and prioritize the sales pipeline by developing leads, leveraging our business development te...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Area Manager

    Area Manager

    Amazon • Morrisville, North Carolina, USA
    [job_card.full_time]
    Our WW Operations network delivers millions of packages and smiles to Amazon customers every day.We are looking for motivated customer-focused individuals who want to join our team as an Area this...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]