PBX Operator / Guest Service Agent

Overview

Europa Village Wineries and Resort is a family?rooted hospitality company located in Temecula Valley Wine Country. We offer a European?themed village experience with event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues across a one?hundred?acre property. Europa Village welcomes guests and associates who enjoy excellent customer service and creating lasting memories.

Responsibilities

• Answer incoming calls from outside and inside the resort promptly, professionally, and in a friendly manner.
• Transfer calls to the appropriate person or department and take complete, accurate messages.
• Assist with reservations for hotel stays and restaurant dining.
• Provide a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests.
• Perform clerical duties such as typing, copying, and scanning documents.
• Resolve minor guest conflicts or complaints calmly and effectively; notify management of issues that cannot be resolved promptly.
• Maintain a clean, pressed uniform and appropriate slacks and shoes; arrive on time and be respectful of attendance and punctuality.
• Be available to work weekends and holidays with open availability.
• Other duties that may be assigned.

Qualifications

Benefits

Employment type

Full?time

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