Customer Reactivation Specialist

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

A Day in the Life :

Our sales representatives make outbound phone calls to our customers who have been cancelled for more than 90 days and up to 18 months. We extend exclusive offers to sign back up with Vivint in a variety of ways. Successful Sales Representatives determine customer needs and provide a white-glove experience from sale to installation while balancing the customer experience and correcting the reason that they cancelled in the first place.

Expectations for Success :

• Grit and Resilience : Winback Sales Reps must possess the determination and resilience to overcome challenges, handle rejection, and persevere in the face of obstacles, ultimately driving their success in creating new customer accounts.
• Consistent Sales Performance : A successful Winback Sales Rep is expected to consistently meet or exceed monthly and quarterly sales targets, demonstrating a track record of delivering results and contributing to Vivint's revenue growth.
• Effective Communication : Winback Sales Reps must be able to explain complex product offerings in a simple and persuasive manner, ensuring that customers fully understand the value of resigning with Vivint and how they address their unique needs.
• Continuous Learning : Winback Sales Reps are expected to stay current with our evolving product and service offerings, industry trends, and sales techniques. Continuous learning and adaptation to changing market conditions are essential for achieving and maintaining success in this role.

Minimum qualifications :

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about :

WORKING CONDITIONS :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

SAFETY :

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)

Official description on file with Talent.