Accounts Receivable Collections Specialist

Purpose

The Accounts Receivable B2B Collections Accountant supports the effective management of the revenue cycle process and ensures the accurate and timely collection of past due balances within established payment terms.

Responsibilities

• Own all accounts receivable functions for assigned portfolio with the goal of reducing delinquency and changing customer behavior through collections outreaches on past due balances
• Process and post customer payments including checks, credit card payments and electronic fund transfers
• Investigate and resolve billing issues including credits, disputes and refunds
• Deliver exceptional customer service by promptly responding to customer inquiries and any issues related to accounts receivable
• Provide customer invoices, statements and payment reminders upon request
• Review and reconcile customer accounts to resolve issues and obtain payment
• Accurately document all collection activities within the system of record
• Collaborate with Sales and other internal departments to address customer inquiries and resolve issues related to collection of past due balances
• Determine when internal collections efforts are exhausted, and engagement of a third-party collection agency is required
• Maintain acceptable attendance and punctuality for scheduled work hours and meetings
• Ensure completion of assigned tasks and responsibilities within defined timeframes
• Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business / operational needs when necessary
• Perform other duties as assigned

Skills

Qualifications / Requirements