Health Center Concierge

UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

This is a Neighborhood Health Center Opening

The Health Center Concierge serves as the first point of contact and a positive representative for all patients and families, delivering a 5-star customer service experience that reflects the Health Center's mission, vision, and values. This role utilizes exceptional service techniques to warmly welcome patients, identify and clarify their needs, and provide effective, compassionate assistance. Responsibilities also include conducting both scheduled and unscheduled tours, as well as offering language support to provider partners when needed.

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Supports Health Center operations by greeting, and giving directions to patients in the Health Center lobby
• Conducts Health Center tours and assists patients with walk-in appointments
• Conducts new patient outreach assignments and assists with Health Center surveys
• Demonstrates ability to warm-transfer calls to appropriate departments
• Distributes approved Health Center and/or Culinary Health Fund flyers
• Promotes and assists patients with signing up for, navigating, and troubleshooting the patient portal
• Updates daily trackers
• Collaborates with Health Center staff on special projects
• Delivers 5-star service by answering patients' questions and coordinating with the appropriate resources and/or departments all in compliance with the department's QA program
• Assists with all non-clinical inquiries and directs patients to all relevant locations within the Health Center or to an outside source where applicable
• Escalates urgent, sensitive, or unresolved patient issues, concerns, and/or inquiries as designated by Health Center Administrative Team
• Verifies patient eligibility and answers eligibility related questions
• Assists with patient check-in and required forms
• Reviews appointment details (date, time, location, and provider name) with patients, ensuring clear understanding of their upcoming appointments
• Establishes and maintains effective working relationships with all people encountered during daily duties, fostering a positive and collaborative environment
• Exemplifies the Fund's values in leading and fostering a respectful, trusting, and engaged culture of inclusion and engagement

ESSENTIAL QUALIFICATIONS

• 1 ~ 2 years of related experience minimum
• Spanish bilingual required (speak and write)
• Working knowledge and experience in a healthcare environment preferred
• Understands medical and insurance terminology
• Knowledge of patient rights and age specific patient care practices
• High school diploma (associate's degree preferred)

Salary range for this position: Hourly: $18.87 - $23.12. Actual base salary may vary based upon but not limited to: which level of position HCA I, II or III / relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): The shift is 11am to 7pm, Monday through Saturday (Tuesday and Sunday off; Saturdays required) 7.5 hours per day (37.5 hours per week) as an onsite employee in our Durango Health Center.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

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