Customer Quality Engineer

Job Description

Job Description

Legacy Talent Search is currently seeking candidates for a Customer Quality Engineer role in Burlington, WA . Our client is a well-established industry leader known for innovation and a commitment to delivering the highest quality products. With a focus on continuous improvement, they pride themselves on maintaining excellence at every stage of their manufacturing process.

Key Responsibilities :

Serve as the primary site-level liaison for customer quality issues, including RMA investigations, root cause analysis, and communication with Sales and Engineering teams.

Analyze warranty claims, audit findings, and quality performance metrics to identify trends and improvement opportunities.

Supervise and guide a team of quality technicians or engineers focused on finished product audits, customer requirements, and outgoing quality.

Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team.

Implement and maintain customer quality processes aligned with corporate standards (RMA, RCCA, Apollo, A3, PDCA).

Monitor and improve customer complaint resolution time, RMA cycle time, and customer satisfaction.

Lead internal cross-functional teams to resolve customer-reported issues, identify systemic root causes, and implement sustainable corrective actions.

Initiate the revision process and engineer solutions using DFMEA, PFMEA, control plans, and other quality tools to improve assurance processes.

Maintain and enhance systems for outgoing inspection, product traceability, and data analysis (SPC, Pareto, etc.).

Champion lessons learned from customer feedback to drive product and process improvements.

Prepare and present customer-facing quality reports and metrics.

Support and guide the implementation of Quality Management Systems (QMS) related to outgoing product and customer requirements.

Foster a culture of quality, customer focus, and continuous improvement through coaching, process audits, and team engagement.

Collaborate with Product Engineering, Manufacturing, and IT to streamline quality dashboards and VOC tracking tools.

Qualifications : Required Skills :

Strong leadership, delegation, and people management abilities.

Ability to interpret and apply regulatory and customer requirements.

Skilled in root cause analysis and problem-solving (8D, 5-Why, Fishbone).

Proven ability to lead quality investigations and communicate technical findings clearly.

Proficient in statistical process control and analysis (SPC, Minitab, Excel) and PowerPoint.

Effective time management and multitasking in fast-paced environments.

Excellent communication, conflict resolution, and leadership skills.

Working knowledge of QMS (ISO 9001 or equivalent), FMEA, and CAPA.

Ability to collaborate effectively across functions (Engineering, Sales, Operations, IT).

Education & Experience :

Bachelor’s Degree in Engineering, Quality, or a related field, or equivalent experience.

Quality Engineer Certification is required.

Green Belt Certification (or higher) is required.

2+ years of experience in Quality Assurance, Customer Quality, or Customer Experience roles in a manufacturing environment.

1+ years of experience in a supervisory or leadership role.

Experience in solar / PV manufacturing is preferred.

What We Offer :

Competitive salary based on experience.

Comprehensive benefits package, including health insurance and paid time off.

Opportunities for growth and advancement within the company.

A supportive and inclusive workplace culture.

The chance to contribute to a company that values sustainability, health, and community.

At Legacy Talent Search, we are more than just a staffing agency. We are dedicated to supporting the growth of the American economy and way of life, one job at a time. With a focus on rebranding the staffing industry, we work tirelessly to show how a specialized recruiting team can drive productivity. Our legacy is built on people and community—how we help others is how we leave our mark.

Join us today and discover how we #recruitdifferently.

Legacy Talent Search is an equal opportunity employer.