Referral Patient Coordinator

Job Description

Job Description

Position Summary :

As a Patient Coordinator, you will use a multi-line phone system and EMR software to register patients, schedule their appointments, assist them with any questions, and direct their calls as necessary. This position will work closely with the clinical staff and will report directly to the Practice Administrator.

Minimum Qualifications : High school graduate or equivalent with excellent communication skills. One to two years customer service experience required. Medical office experience preferred.

Job Specific Functions :

• Answer incoming calls with the utmost professionalism, being helpful and pleasant to each caller.
• Verify patient information for every phone call, schedule patient appointments according to provider scheduling templates, and instruct patients accordingly in preparation of their appointment.
• Ensure complete and accurate registration information including all insurance information, demographics, email, daytime phone, and other required information is entered into the EMR.
• Assist patients with the selection of a primary clinician if needed and educate them on the importance of continuity with a primary clinician.
• Call patients who need follow-up appointments that have not been scheduled.
• Assist with scheduling appointments to address Gaps in Care.
• Assist with scheduling appointments for Medicare Annual Wellness Visits.
• As requested, remind patients of scheduled appointments via e-mail or phone (such as high priority wellness visits or gaps in care visits).
• As requested, call No-Shows and reschedule.
• Coordinate with providers and / or Practice Administrator to resolve scheduling conflicts.
• Reschedule appointments as needed due to changes in the providers schedules.
• Attend staff meetings and complete continuing education as required by practice.
• Coordinate with other team members to provide exceptional patient service.
• Maintains strictest confidentiality, adhering to all HIPAA guidelines and regulations.
• Other duties as assigned.