Software Engineer I - Product Development

Software Engineer I - Product Development

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.

Overview

Join PagerDuty’s core feature engineering team and ship customer‑facing features that transform how responders orchestrate and resolve incidents at scale. You’ll build and own features end‑to‑end across services and UI (Java / Go / TypeScript / React, Kafka, MySQL, AWS), collaborate closely with Product and UX, and operate what you ship in production from our San Francisco office 2 days per week.

Key Responsibilities

Work with a wide range of systems, processes, and technologies to build features and solve customer problems.

Build and ship new customer‑facing features, working directly with a product manager, customer support team, and a team of engineers.

Collaborate with other teams (product, UX, and other engineering teams) to deliver the highest quality experience on all platforms.

Provide code reviews for your fellow team members.

Own and maintain the production systems that you build over the long term, be on‑call for production issues, and steer the future direction of the components.

Participate in your team’s on‑call rotation, triaging and addressing production issues as they arise.

Basic Qualifications

1+ years of development experience working on customer‑facing and web‑based systems.

Proficiency in at least one modern programming language (Python, Java, TypeScript / JavaScript, Go, or Ruby).

Experience working in an agile environment with iterative development and fast feedback.

Experience with tools that ensure your high‑quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.

Solid understanding of web or service development basics (APIs, HTTP, JSON, REST).

Familiarity with version control and collaborative workflows (Git, pull requests, code reviews).

Clear, concise communication and a collaborative, growth‑oriented attitude.

Test‑first mindset : can write unit / integration tests and reason about correctness.

Preferred Qualifications

Bachelor’s degree in Computer Science or related field, or equivalent practical experience.

Experience with modern AI assisted coding environments such as Cursor, Claude, Windsurf, etc.

Public cloud engineering on AWS.

Pay Transparency

The base salary range for this position is 98,000 - 165,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Benefits

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO

Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)

Paid volunteer time off : 20 hours per year

Company‑wide hack weeks

Mental wellness programs

Eligibility may vary by role, region, and tenure

Location

San Francisco, CA (hybrid work model).

Equal Opportunity Statement

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program.

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