Operation Center Specialist - Health First Safety

Security Officer

To be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient / Customer Experiences, and Financial Stewardship through 24 / 7 security video surveillance and dispatch services to ensure the safety and security of associates, patients, and visitors of Health First facilities.

Primary Responsibilities

• Monitors security audio and video communication systems for Holmes Regional Medical Center, Palm Bay Hospital, Cape Canaveral Hospital, and Viera Hospitals.
• Monitors and operates Facial Recognition and Tag Recognition applications throughout the Health First IDN 24 / 7 / 365.
• Operates and monitors intelligent threat detection platform, weapon detection equipment, and applications 24 / 7 / 365 for all Health First hospitals.
• Creates and maintains BOLO and trespass database for all Health First properties.
• Operates Remote Door Access Control equipment and applications across the Health First IDN.
• Receives and directs emergency and non-emergency calls for service using digital and / or analog voice communications equipment, computer, and radio dispatch system.
• Maintains written / electronic logs as required.
• Watches for irregular or unusual conditions that may create security concerns or safety hazards.
• Operates various computer systems and programs including security, burglar, panic, and fire alarm systems, as well as closed circuit television (CCTV) systems.
• Monitors alarms, including Medical Gas, burglar, panic, and general fire alarms.
• Provides security video surveillance services 24 / 7 / 365 consistent with Health First's safety standards.
• Analyzes critical event data to determine cause and trends; recommends corrective action.
• Performs communications with excellent attention to detail for : Life Safety incidents, 911 emergency calls, power failures, medical emergencies, employee / customer inquiries, equipment and facility service requests, facility access, daily activity events, and more.
• Responds to patient property inquiries and coordinates release of property and valuables.
• Dispatches security personnel using digital and / or analog voice communications equipment, and / or a dispatch system to respond to incidents such as emergency services arrivals, rescue helicopter arrivals, duress alarms, jump assists, burglar alarms, escorts, and rapid response for disaster scenarios.
• Coordinates emergency medical response between the patient, EMT / Corporate Officers, and Emergency Services.
• Coordinates courier requests and dispatches STAT couriers.
• Issues identification badges and provides access control for badge readers, as needed.
• Maintains HIPAA regulations and guidelines with callers.

Work Experience

Minimum Qualifications

Education : None

Work Experience : None

Licensure : None

Certification : At least one (1) of the following certifications within thirty (30) days of start date :

Skills / Knowledge / Abilities :

35 WPM.

Preferred Qualifications

Physical Requirements

Benefits

About Health First

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Per Diem

Shift Times : Variable

Paygrade : 28