Permits Coordinator (Program Administrator)

Job Title : Permits Coordinator

The Department of City Planning is responsible for planning and permitting functions for the City of Norfolk, including long range and current planning, zoning, environmental reviews, floodplain management, historic preservation and building permitting and inspections. The Development Services Center is responsible for building permit review and processing. The Permits Coordinator serves as the primary liaison with permit customers, providing guidance on plan review status and necessary steps to complete permit applications. They will also supervise permit technician staff and assist with residential plan review.

Essential Functions

Oversees and coordinates customer service for the permitting and plan review processes.

Serves as liaison between permit applicants and plan reviewers, fielding questions and providing feedback.

Communicate with the public, contractors and developers and educate them on building code requirements. Work directly with applicants and other involved parties to provide guidance and resolve issues.

Assists with developing and updating materials and applications required for permitting, including monitoring the webpage to keep it up to date.

Supervises permit technicians and assists with training and scheduling staff for the DSC.

Assists with managing the daily operations of the DSC.

Education / Experience

Required :

• Three (3) years of experience in building permitting, customer service, program management / coordination or related field.
• Work requires general knowledge in building construction, plan review and permitting, with an emphasis on customer service.
• Experience in building permitting, plan review or inspections is a plus.
• Knowledge is normally acquired through four years of college resulting in a bachelor's degree or equivalent.

Preferred :

Work Schedule :

Valid Driver's License required.