Field Training Manager- West Coast

Essential Functions

• New Store Opening Training Support Coordinates and schedules travel for individual onsite training support visits.Prepares all necessary training materials needed for team members and/or mgmt. training.Works with franchisees and management teams to prepare and execute training during opening training week(s).Assists with outstanding onsite issues, as needed, to support new store opening training.Communicates with necessary brand and engine partner departments to resolve outstanding new store opening issues via checklists and other processes.Builds and maintains opening training week agendas and other supporting training documents necessary to facilitate team member and mgmt. training and address any brand changes or initiatives.Follows current trends and emerging innovations in training delivery; researches, evaluates, and provides recommendations on new formats to enhance training effectiveness.Makes recommendations on revising learning programs and delivery techniques to ensure the curriculum and methods are relevant and up-to-date.Assists with the tracking of certification/re-certification of Certified Training Location requirements.
• Additional Training and Operations Support Attends train-the-training programs to learn new training material and content required.Reviews content and makes necessary adjustments to material to best address any brand changes or initiatives.Delivers operational training and re-fresher training programs that effectively transfer knowledge, increase skills and performance, and engage attendees in the importance and value of the material.Provides reporting on the training conducted and its effectiveness.Supports brands with Quality, Service and Cleanliness evaluations and brand specific initiatives/events.Reviews weekly training, marketing, operations communications, and updates to stay current on brand and company initiatives.

Job Summary

The Field Training Manager delivers onsite training for new franchise and corporate openings and ensures that employees receive the necessary training to perform their job duties effectively. They also provide additional brand support with new product and equipment testing and implementation, promotions, and policy and procedure implementation across designated franchise locations to help drive the achievement of GoTo Foods brand goals and objectives.

Travel Requirements

• May be required to travel up to 75% of the time