Customer Support Specialist

Customer Service Representative

Job Summary : We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.

Job Description : We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.

You Are : Someone with a few years of call center / customer service / office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face / voice of a company.

Responsibilities Include :

• Work with our insurance provider clients and deliver great overall customer service
• Take in a high volume of calls, communicate via email and letters as appropriate
• Document all client communication across several platforms
• Be the point person for our clients as well as their customers

Qualifications :

Preferred Qualifications :

Things to know :

Worker Type : Regular

Number of Openings Available : 0