Phone Research Agent (Outbound Voice Campaign)

Job Summary

This is a remote work position. The Phone Research / Secret Shopping team aims to elevate our research services by collecting data on provider services and evaluating consumer experiences through phone and online inquiries.

Duties and Responsibilities

• Perform outbound calling and initiate offline inquiries according to the targets defined by the campaign.
• Knowledge of data research.
• Understand the project procedures and processes on how we engage and provide value to clients.
• Engage clients in phone conversations as their potential customers in a casual yet professional manner.
• Gather predetermined data about the provider services.
• Document conversations with precision and clarity.
• Send feedback to stakeholders through masterfully crafted emails.
• Keep up with numerous changes in the workplace, including but not limited to, processes, goals, and requirements, and still meet project expectations.
• Highly motivated, process-oriented, and driven to meet deadlines and goals.
• Keep track of personal productivity and be able to work independently with minimal supervision.
• Maintain personal equipment in a tiptop shape to ensure maximum productivity and deliver through goals.

Competency Requirement

System Requirement

Processor : 9th / 10th-generation Intel Core i5 / i7 Memory (RAM) : minimum 8GB Hard Drive (Storage) : minimum 256GB Operating System : Windows 11 os macOS 15 Built-in or external camera Noise-canceling headphones Internet Speed : Minimum of 50 Mbps

Who We Are

At Expertise, we strive to support the best providers in their efforts to serve their local communities. We stand behind every recommendation and we celebrate every happy customer. With over 400,000 providers across more than 200 different industries, we dive deep into figuring out what makes each provider the best in their area of expertise and how to help the reader find the right professional for them. We're a small and mighty team recently acquired by Marketplace Inc. (ForbesAdvisor). Since 2016 we have built a website that services over 9 million annual visitors and connects them with thousands of local professionals.