Assistant General ManagerThe Charter Oak • Saint Helena, CA, US
Assistant General Manager
The Charter Oak • Saint Helena, CA, US
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Liaise between General Manager and restaurant service staff Oversee preparation of guest billing and collection of money Attend management meetings and financial reviews of G / L and P&L Daily opening and closing procedures, cash drawer and safe reconciliation, server check out review Keep current with trends in the restaurant industry and community Minimum 2 years relevant experience in a similar role in hospitality Accelerated managerial skills Wine & spirits knowledge Pleasant, outgoing personality, with good written and verbal communication, and interpersonal skills Proactive and takes initiative Well organized Able to work fast and calm under pressure Mature, with an attention to detail and organization Stand, sit, or walk for an extended period of time Move, lift and carry objects weighing up to 50 pounds with or without assistance Ability to multi-task and work independently as well as in and managing a team In-depth working knowledge of food and beverage preparation and presentation Proficient in computer use, Resy, Point of Sale, Excel and Word
Required Years of Experience
2 years
Job Details
Primary Responsibilities
- Train, coach, and manage service staff
- Conduct staff education
- Develop and implement updated SOPs for FOH team
- Coordinate daily restaurant service operations and activities
- Assist in coordination and execute on and offsite events
- Create efficient and effective FOH schedules
- Assist General Manager in monitoring sales, budgets, food and beverage costs, staffing expenses, and financial controls
- Leading pre-shift lineups that incorporate education, VIPs, SOPs and BOH input.
- Build and maintain guest relationships
- Interact with guests and ensure all inquiries, complaints, and recoveries are handled promptly
- Monitor adherence and ensure compliance to health, safety, hygiene standards, and records
- Ensure food and alcohol regulations are adhered to
- Assist General Manager in facilities management i.e. R&M, Cap-Ex requests
Additional Responsibilities
Expectations
Interact with all guests according to company standards, anticipate and address guest service needs, and assist individuals in need. Thank guests and treat with genuine care and appreciation. Speak with others using clear, professional language, and appropriate etiquette. Develop and maintain positive working relationships with others while supporting the team to reach common goals. Ensure adherence to quality expectations and standards. Follow all company safety and security policies and procedures, as well as, report accidents, injuries, and unsafe work conditions to ownership. Complete all applicable safety training and certifications. Ensure uniform and personal appearance is clean and professional. Maintain confidentiality of proprietary information and protect company assets. Perform other reasonable job duties as requested by Supervisors or Ownership. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Requirements
Work schedule may vary from week to week and will include weekends and holidays.
Compensation Details
Compensation : Salary ($95,000.00 - $115,000.00)
Benefits & Perks : Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts, Wellness Program
Required Skills
Training and Coaching
Staff Management
Education Coordination
Budget monitoring
Sales monitoring
Customer Relationship Management
Complaint Resolution
Health and Safety Compliance
Alcohol Regulation Compliance
Financial Control Monitoring
Liaison Between Management and Staff
Billing Preparation
Cash Handling
Trend Awareness
Guest Interaction
Professional Communication
Team Support
Quality Adherence
Safety Procedures
Proactivity
Initiative Taking
Organization
Ability to Work Under Pressure
Attention to Detail
Team Management
Food and Beverage Knowledge
Computer Skills
Physical Ability to Lift and Carry Objects
Multitasking
Flexibility in work schedule
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