Onboarding Specialist, Linga

Job Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Onboarding Specialist within PNC's Linga organization, you will be based in Naples, FL.

Key responsibilities :

Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live.

• Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness.
• Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components.
• Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates.
• Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations.
• Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately.
• Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed.
• Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation.
• Track project milestones, identify delays or risks, and escalate issues to management when necessary.
• Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage.
• Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments.
• Record detailed case notes, documentation, and follow-up actions in CRM systems.
• Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success.
• Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment.
• Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success.

Qualifications :

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position.

Preferred Skills Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Storytelling, Waterfall Model

Competencies Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures

Work Experience Roles at this level typically require a university / college degree with

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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