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Customer Service Representative (Fresher,Graduate) (Dallas)
Customer Service Representative (Fresher,Graduate) (Dallas)Aptino, Inc. • Dallas, TX, US
Customer Service Representative (Fresher,Graduate) (Dallas)

Customer Service Representative (Fresher,Graduate) (Dallas)

Aptino, Inc. • Dallas, TX, US
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Job Title : Customer Service Representative

Location : Dallas, TX

Job Type : Full-Time

Experience Level : Entry to Mid-Level

Job Summary :

We are looking for a Customer Service Representative to join our team in Dallas, TX . The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing information about products or services. If you are a people person with strong communication skills and a passion for helping others, wed love to hear from you!

Key Responsibilities :

  • Handle incoming customer calls, emails, and chats in a professional and courteous manner.
  • Resolve customer issues efficiently while ensuring customer satisfaction.
  • Provide product / service information and assist with order placement, billing, returns, and technical support.
  • Document all customer interactions in the CRM system accurately.
  • Escalate complex issues to the appropriate departments when necessary.
  • Maintain knowledge of company products, services, policies, and procedures.
  • Meet or exceed performance metrics related to response time, quality, and customer satisfaction.

Requirements :

  • Bachelors degree is must.
  • 13 years of customer service or call center experience.
  • Excellent verbal and written communication skills.
  • Proficiency in using computers, CRM systems, and basic MS Office tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude, patience, and a strong work ethic.
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