Contact Center Sr SpecialistUS Tech Solutions, Inc. • East Providence, RI, US
Contact Center Sr Specialist
US Tech Solutions, Inc. • East Providence, RI, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.temporary]
[job_card.job_description]Work independently and in conjunction with the team, using all resources available to service customers effectively and efficiently. Provide in-depth support for all products and services we offer, including digital solutions and technical support. Identify and socialize cross-sell opportunities to increase customer satisfaction and enhance customer relationships. Act as a reference / escalation point for colleagues both within the Contact Center and across the organization, with exemplary understanding of end-to-end processes / products. De-escalate through advanced communication skills, exploring options to solve problems in an efficient manner. Accurately and independently complete all customer follow-up work Retain ownership of customer issues to satisfactory completion and escalating when appropriate. This includes identifying trends and conducting root cause analysis. Act as the voice of the customer, sharing customer feedback as appropriate with Management or via issue tracking. Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow. 5+ Years of experience is required Act as the voice of the customer, sharing customer feedback as appropriate with Management or via issue tracking. Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow High school is required
Duration : 6 months contract
Job Description :
- As part of our dedicated Contact Center team, our Contact Center Sr Specialist creates positive interactions with customers every day, whether that delivering a memorable service experience, or helping to problem-solve.
- As the Contact Center Sr Specialist, your duties will vary, typically requiring knowledge of internal procedure and root cause analysis to accomplish.
- You will rely on experience and judgment to plan and accomplish assignments, including, when necessary, collaboration with management.
- You will have the opportunity to use your extensive knowledge to be an escalation point and assist customers with complex issues through either phone calls or online chat and may specialize in servicing a particular customer segment.
- You will not only problem solve but also provide expert advice through right fit conversations geared toward the array of benefits available in our suite of products, demonstrating that we are made ready to support customers at every stage in life’s journey.
Responsibilities :
Experience :
Skills :
Education :
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
[job_alerts.create_a_job]
Contact Center Specialist • East Providence, RI, US
[internal_linking.related_jobs]
As part of our dedicated Contact Center team, our Contact Center Sr Specialist creates positive interactions with customers every day, whether that delivering a memorable service experience, or hel...[show_more]
We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income.
You’ll explore proven side-hustle models, try them out, and find...[show_more]
Assistant Health Center Manager.Clinical Services / Full Time / On-site.Planned Parenthood of Southern New England has an opening for a full time (37.
Assistant Health Center Manager to work out of ...[show_more]
Bilingual Call Center Customer Service Representative.We are currently seeking a Bilingual Call Center Customer Service Representative to join our team!.
Hourly pay for this position is $21 per hour...[show_more]
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.
If you thrive in an environment where your gr...[show_more]
We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team.If you are passionate about helping others and thrive in a fast-paced environment we encourage y...[show_more]
Job Title : Contact Centre Sr Specialist.Job Location : Riverside, RI - Onsite.As a Customer Service Representative, you will be the frontline ambassador of our bank, responsible for delivering excep...[show_more]
As a Call Center Specialist, you'll have the chance to transform challenging experiences into meaningful and rewarding interactions.
Handle inbound, outbound calls, and chats.Present the company ser...[show_more]
At Trinity Solar, our Direct Sales team pay and benefits packages are tailored for your success!.Potential earnings range from .
Attractive performance-based incentives.All sales employees are ...[show_more]
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...[show_more]
As the Transportation Supervisor you will oversee the transportation department supervising on-site and remote Technicians.
Act as the liaison between customer service operations and the support tea...[show_more]
This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs answer their questions about Sh...[show_more]
This position is the project manager for the final implementation for clinical applications training of a CMSU modality with the customers.
After the sales and installation is complete, the Clinical...[show_more]
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on...[show_more]
Senior Operations Management Trainee (Senior OMT).Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new ...[show_more]
Customer Service & Dispute Resolution Specialist.At Fusion Connect, we're not just offering jobs we're building careers that empower, inspire, and grow with you.
If you're passionate about making a...[show_more]
Schedule : Full-Time Salary Range : USD $55000.Job Category : Sales - Comparion The typical starting salary range for this role is determined by a number of factors including skills, experience, educa...[show_more]
If you're a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr.
In this role, you'll play a crucial part in...[show_more]
Contact Center Sr Specialist
US Tech Solutions, Inc. • East Providence, Rhode Island, United States
[job_card.temporary]
[last_updated.last_updated_variable_days] • [promoted]
Side Hustle Coordinator (Part-Time Remote)
Finance Buzz • Newport, Rhode Island, US
[filters.remote]
[job_card.full_time] +2
[last_updated.last_updated_30] • [promoted]
Assistant Health Center Manager
Planned Parenthood of Southern New England • Providence, RI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Bilingual Customer Service Representative
Penske Automotive Group • Warwick, RI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Portfolio Relationship Manager - Data Centers
Associated Bank - Corp • Providence, RI, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Call Center Specialist
Manufacturing Inc • Providence, Rhode Island, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Contact Center Sr Specialist
Axelon Services Corporation • East Providence, RI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Call Center Specialist
Maidscc • Providence, RI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Construction Sales, Roofing and Solar
Trinity Solar • Jamestown, RI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Call Center Agent (Costa Rica)
24 Hours Group • Providence, RI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Center Supervisor
Enviri Corporation • Providence, Rhode Island, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Store Customer Service Specialist
Sherwin-Williams • Norfolk, Massachusetts, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clin Apps Spec
Canon USA & Affiliates • Providence, RI, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Work From Home Call Center Sales
MCI • Providence, RI, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Center Manager in Training - Relocation Required
NY Staffing • Providence, RI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Solutions Specialist
Fusion Connect • Providence, RI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Insurance Agent (Base salary + Uncapped commissions)
Comparion Insurance Agency • Newport, Rhode Island, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Fraud Customer Support Sr Specialist
Citizens Financial Group • Riverside, RI, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]