Support Operations I or II - CUW Support

Join Our Purpose-Driven Team

Make a difference in people's lives with our team. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values : Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.

Typical duties include but are not limited to :

• Support Operations I :
• Handle submissions, renewals and policy changes for the non-complex lines of business in Guidewire (GWPC), adhering to Standard Operating Procedures (SOPs), user guides, workaround documentation, and endorsement guidelines.
• Perform other duties as assigned.
• Support Operations II (along with above duties) :
• Process / enter submissions, renewals and policy changes in GWPC across all lines of business, in accordance with SOPs, user guides, workaround documentation, and endorsement guidelines.
• Ability to train fellow team members, fostering knowledge sharing and operational consistency.

Qualifications / Experience :

Preferred Qualifications :

Special Circumstances :

Salary : $40,800 to $59,670 annually

Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base. Benefits include profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation / floating holiday / sick / observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement : Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and / or any other status protected by law.