Customer Support Quality LeadVirtualVocations • Durham, North Carolina, United States
[error_messages.no_longer_accepting]
Customer Support Quality Lead
VirtualVocations • Durham, North Carolina, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
[job_alerts.create_a_job]
Quality Lead • Durham, North Carolina, United States
[internal_linking.related_jobs]
AppOmni, a leader in SaaS Security, helps customers achieve secure productivity with their applications.Security teams and owners can quickly detect and mitigate threats using unmatched depth of pr...[show_more]
Working on Calendly's SLG team puts you at the center of a dynamic, collaborative group dedicated to equipping sales & Customer Success with the latest tools, training, and market insights.Here, yo...[show_more]
Under the direction of the Director of Enterprise Client Services the Help Desk Team Lead provides high touch customer service and leads a campus-based cross functional Support team (including End-...[show_more]
Working at Freudenberg : We will wow your world!.Manage and continuously improve the QMS to ensure compliance with ISO 9001 standards and other relevant industry certifications.Plan and execute inte...[show_more]
The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all ac...[show_more]
Looking to build your career and design your future? You have come to the right place.The Sales Support associate is responsible for generating bids using material cost sheets, scopes of work, and ...[show_more]
The Senior Quality Assurance Engineer is responsible for the design construction validation maintenance and overall compliance of facilities systems and processes at Novartis Gene Therapies Durham ...[show_more]
A Team Leader is responsible for all the work of a team and the spokesperson for everyone in it.They are expected to manage the team dynamics and always bring the best in everyone.A team leader is ...[show_more]
The Senior Quality Assurance Engineer is responsible for the design, construction, validation, maintenance and overall compliance of facilities, systems and processes at Novartis Gene Therapies, Du...[show_more]
If you are a first time user please create your candidatelogin account before you apply for a job.Click Sign In > Create Account).
If you already have a Candidate Account please Sign-In before yo...[show_more]
The Quality Assurance (QA) Disposition Manager is responsible for the disposition of both clinical and commercial manufactured products (intermediates and Active Pharmaceutical Ingredients (APIs)) ...[show_more]
Do you enjoy actively engaging and supporting internal and external customers Pearson VUE is.Customer Service Administrators to join us as Licensing Specialists.
These Customer Service Administrator...[show_more]
A Career Change That Works for YouNo Experience? No Problem!.Thinking about making a career move but unsure where to start? You're not alone.
Stepping into something new can feel overwhelming, but t...[show_more]
On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years ushering in a new era of affordable, convenient, and reliable air travel.
Founded and led by airline industry ...[show_more]
Join the team leading and growing Cisco's share in the $200B global managed services (MS) market with our partners.We have an amazing opportunity ahead of us, and we're looking for a Sales Enableme...[show_more]
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...[show_more]
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us.We're not just expanding.
we're revolutionising the entire game, mastering profitability with every n...[show_more] A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams.
Key Responsibilities Serve as a primary technical contact for customers, i...[show_more]
Lead Customer Success Manager
AppOmni • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
SLG Enablement Coordinator
Calendly • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Help Desk Team Lead
University System of New Hampshire Portal • Durham, North Carolina, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Quality Manager
Freudenberg Group • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager (Southeast / Central)
Motorola Solutions • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sales Support
Interior Logic Group • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Quality Assurance Engineer
Novartis • Durham, North Carolina, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Engineering Team Leader
Remote • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Quality Assurance Engineer
Novartis Group Companies • Durham, NC, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Vice President, Global Customer Experience Services & Support Mainframe Software Division
Broadcom • Durham, North Carolina, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Quality Assurance Disposition Manager
Fujifilm • Durham County, North Carolina, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Support Assistant
Pearson • Durham, North Carolina, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Solutions Consultant
Kenneth Brown Agency • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Crew - PT
Avelo Airlines • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sales Enablement Lead, Partner Managed Services
Cisco Systems, Inc. • Research Triangle Park, NC, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Content QA Reviewer
Outlier • Durham, NC, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist (German-speaking)
Neo Group • Durham, NC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Engineer
VirtualVocations • Durham, North Carolina, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]