3374-Volunteer / Outreach Coordinator - Volunteer Services & PPA

Company Description

Application Opening : Wednesday November 5, 2025

Application Deadline : Wednesday November 19, 2025 at 5 : 00 PM

Contact :  For questions about this position or how to apply, please contact Shawnda McBeth at

Amid a dynamic and ever-evolving urban landscape, the stewards one of the premier urban park systems in America. San Francisco recently became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park. Considered by San Franciscans to be one of the City’s most popular and effective public agencies, our Department manages and maintains more than 225 parks, playgrounds, and open spaces in San Francisco, including two outside of city limits : Sharp Park in Pacifica and Camp Mather in the High Sierras. Our 4,100- acre system includes 24 recreation centers, 9 swimming pools, 5 golf courses and numerous athletic facilities, including sports courts, ball diamonds, soccer fields and gymnasiums. Included in the department’s responsibilities are Golden Gate Park, Coit Tower, the Marina Yacht Harbor, the Palace of Fine Arts, and TPC Harding Park golf course.

More than 2,000 talented individuals are part of our team, from gardeners, foresters, and recreation leaders to park rangers, custodians, electricians, painters and more. Our core mission, as it has been throughout our history, is to provide opportunities for San Francisco residents and visitors alike to gather, play, learn, relax, and enjoy nature in the city.

About the Policy & Public Affairs Division and the Volunteer Services Unit

The Policy & Public Affairs (PPA) Division and the Volunteer Services Unit supports the San Francisco Recreation and Park Department by developing and implementing policies, communications, and outreach strategies that strengthen community engagement and operational excellence. The unit analyzes park operations, recreation programs, and policy initiatives; manages legislative and stakeholder communications; and leads volunteer programs that enhance the City’s parks and recreation centers through hands-on stewardship, community projects, and citywide events.

Job Description

Under the supervision and guidance of the Sr. Community Development Specialist II, the 3374 Volunteer / Outreach Coordinator is responsible to coordinate and manage an area of San Francisco Recreation and Parks volunteer program, such as natural areas, trails, recreational programs, service learning / environmental education and / or parks and provide support to the Policy and Public Affairs Division. The work of this position is mostly done in an office or community setting, but one day of remote work may be allowed.

DUTIES AND RESPONSIBILITIES

• Leads and manages the department’s city-wide volunteer & public affairs programs—including parks, trails, recreation, special events, and environmental education—by setting strategic goals and priorities to ensure programs effectively support the department’s mission and needs.
• Collaborates with internal staff and community-based organizations to identify needs and opportunities for volunteer & public affairs engagement and ensure programs successfully meet departmental objectives
• Manages the budget for materials and supplies to support volunteer & public affairs programs by tracking expenditures, making purchases, maintaining receipts, and submitting documentation to accounts payable for payment.
• Identify programming and policy needs within the Department. Set priorities, develop procedures, and evaluate the effectiveness and practicality of proposed policies.
• standards, drives improvements to policies and procedures, and reports outcomes to leadership.
• Recruits, trains, and supports public affairs, volunteers, interns, and staff by overseeing screening, onboarding, and retention strategies to ensure programs are adequately resourced and effective.
• Coordinates, schedules, and evaluates the work of volunteers, public affairs, interns, and support staff to maximize program coverage, efficiency, and impact.
• Builds and maintains strong partnerships with schools, community groups, businesses, City departments, elected officials, and local organizations to support volunteer and public engagement programs, while also developing short- and long-term policy solutions that address community needs.
• Develops and implements outreach strategies such as community events, media campaigns, public service announcements, and press releases to promote department functions and programs.
• Plan, coordinate, and support public events, such as community meetings, park openings, and groundbreakings, special events, including breakdown to ensure smooth execution and alignment with departmental goals. Gather and evaluate community feedback to inform future planning.
• Coordinates volunteer & public affairs events through Salesforce by managing logistics, tracking data, and ensuring efficient program implementation and reporting.
• Drafts informational briefings and reports on RPD’s operations, events, and other relevant topics for volunteer & public affairs staff.

Qualifications

MINIMUM QUALIFICATIONS

SUBSTITUTION : Additional experience supervising, coordinating or directing volunteer and / or community relations services, as described above, may be substituted for up to two years of the required baccalaureate degree on a year-for-year basis.

SPECIAL CONDITIONS : Candidates must meet the above Minimum Qualifications AND the below special conditions :

Verification of Experience and Education

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on and for considerations taken when reviewing applications.

Note :  Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

Additional Information

SELECTION PROCEDURES

Behavioral Consistency Questionnaire (Weight : 100%) :

Candidates who meet the minimum qualifications will be provided via email, a Behavioral Consistency Questionnaire. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. Candidates must achieve a passing score on the Behavioral Consistency Questionnaire in order to be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved in order to be included on the confidential eligible list. After the confidential eligible list is adopted, the department may administer additional selection procedures to make a final hiring decision.

Eligible List / Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals are resolved. The eligible list / score report resulting from this civil service examination process is subject to change after adoption as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Eligible List Duration

The duration of the eligible list resulting from this examination process will be of twelve (12) months and may be extended with the approval of the Human Resources Director.

Certification Rule

The certification rule for the eligible list resulting from this examination will be Rule of 10 Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Upon approval of the Human Resource Director (see Civil Service Rule the eligible list / score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see

Additional Information Regarding Employment with the City and County of San Francisco

The terms of this announcement may be appealed under Civil Service Rule and Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.

California Public Resources Code 5164 : Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

HR Analyst Contact :

If you have questions, please contact HR Analyst, Shawnda McBeth at .

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV / AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.