Program supervisor II-IT

The purpose of this position is to manage and perform desktop support administrative duties for the Heart of Texas Behavioral Health Network (HOTBHN) IT Helpdesk. This is accomplished by performing highly complex administrative and supervisory IT helpdesk program work. Work involves establishing goals and objectives, developing IT Helpdesk program guidelines and procedures, developing schedules, priorities, and standards for achieving IT Helpdesk program goals, evaluating IT Helpdesk program activities, developing and evaluating budget requests, coordinating IT Helpdesk activities, and supervising the work of others.

EXAMPLES OF WORK PERFORMED :

• Plans, implements, coordinates, monitors, and evaluates IT Helpdesk program activities and operations, maintains the operational, technical, and support requirements for complex, network computer systems. Assists with the evaluation of policies and procedures designed to ensure integrity of the network environment.
• Installs and troubleshoots computer hardware and software, maintains the operational network environment and takes corrective measures to ensure efficient performance, and research various hardware and software resources to identify strengths and weaknesses.
• Installs and troubleshoots audio visual technologies, takes corrective measures to ensure efficient performance, and research various hardware and software to identify strengths and weaknesses.
• Oversees IT Helpdesk program evaluation activities, develops and implements techniques for evaluating programs, oversees and prepares productivity reports and assists with the analysis of operation effectiveness and user support statistics, and recommends improvements and assists with the implementation of corrective measures.
• Provides guidance to IT Helpdesk employees in handling difficult or complex problems in the helpdesk program area, provides user support and training in the use of available hardware, software and utilities to include installation, testing and maintenance and application of vendor updates to software.
• Supervises the work of others on IT Helpdesk and provides technical assistance and training in the IT helpdesk program area.
• Performs related work as assigned.

Experience :

Five (5) years full-time, wage-earning experience with automated data processing systems in the installation of computers, printers, communication devices, and office automation software in a LAN or WAN environment. Experience in the supervision of employees preferred. Valid Texas Class C driver’s license and good driving record are required.

Education :

Graduation from a standard senior high school or equivalent required. Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of network facilities and data processing techniques, of personal computer hardware and software, of network operating system and security software and performance monitoring tools. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to recognize, analyze, and resolve IT problems. Communicate effectively and train others. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public. Ability to learn about and implement trauma-informed care practices within the scope of work for the position.

PHYSICAL AND EMOTIONAL

Must have and maintain a level of general health that permits the performance of the job duties and ability to maintain regular attendance as set forth in center policies and procedures. The physical / mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with a disability to perform essential functions. The ability to sit for long periods of time, moderate physical activity such as walking and traveling. White performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, balance on two feet, stop, twist, reach with arms and hands and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to climb, kneel, crouch and get down on the floor. The employee may occasionally lift and / or move 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Concentration and attention to detail, self-direction, the ability to learn and adapt to changes, exercise discretion and good judgment, exhibit courteous and professional behavior, deal with stressful situations and adhere to Center policies and procedures.

Hours : 8AM-5PM M-F with possible variations

Salary : TBD

Position : 686

Benefits :

Heart of Texas Behavioral Health Network strives to offer competitive compensation and a comprehensive benefits package that includes :

Employer paid Health Insurance, no copays, no deductibles, 0 cost most prescriptions

Employer paid Dental Insurance

Employer paid Life Insurance

Employer Paid Short Term Disability

Employer Paid Employee Assistance Program

Payroll Direct Deposit

12 paid Holidays per year

Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings)

Generous Paid Time Off (PTO) - begins after 3 months of full-time employment

Department : Administration

This is a full time position