Sr. Implementation Manager

Sr. Implementation Manager

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success.

At Arcadia.io, a Senior Implementation Manager (Senior IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The Senior IM provides the first interaction and touchpoint throughout the relationship. As a result the Senior IM makes a meaningful contribution to retention and the customer experience.

Senior IMs have complete responsibility for the end-to-end design, execution, and management of implementation activities. Senior IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers. Senior IMs may be supported by one or more additional project managers on a given implementation depending on complexity and delivery timeline.

The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.

What You'll Be Doing

• Runs product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live.
• Educates customer resources on Arcadia's technical implementation processes, product architecture and functionality, and best practices around complex healthcare data integration and platform usage to drive quality improvement, analyze and manage cost and utilization, and improve risk adjustment accuracy.
• Establishes engagement goals, priorities, and timelines, develops a detailed project plan oriented around customer and internal objectives, and manages tasks on a day-to-day basis and reports status.
• Escalates and leads resolution of risks and issues, including understanding complex technical challenges and designing custom solutions leveraging Arcadia's products and service capabilities.
• Responsible for customer communications and owns all standing and ad-hoc project meetings.
• Coordinates customer, internal, and third-party activities. Ensures project team collaboration and early escalation if project is tracking behind. Effectively delegates across a mixed team of project managers.
• Demonstrates strong organizational, presentation, and customer service skills; communicates effectively on data structures and platform architecture.
• Clearly communicate program / project status, issues, risks, plans, etc. to senior management.
• Performs other related duties as assigned or requested.

What You'll Bring

Would Love For You To Have

What You'll Get

$100,000 - $150,000 a year

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.